Jennifer Goodman
Griffin,Georgia
Summary
Hardworking and goal-oriented business professional. Proven experience providing customer support in busy environments. Committed to customer service with the ability to build relationships and resolve complex issues.
Overview
15
15
years of professional experience
Work History
Account Coordinator
CoverMyMeds
03.2022 - 03.2023
- Remote
- Provide exceptional inbound and outbound account support over the phone & email
- Manage existing user accounts, analyze usage, and collect feedback to improve & enhance service
- Help reduce prescription abandonment by proactively assisting users in prior authorization process
- Efficient workflow practices
- Handling advanced or escalated customer issues
- Experience working patient case facilitation, in a doctor's office setting
- Experience and understanding of the Prior Authorization process
Accounts Receivable Specialist
Paces Contracting
04.2018 - 03.2022
- Customer Service
- Collections
- Send estimates & invoices to insurance companies
- Manage insurance claims
- Administer delinquent accounts
- Schedule payment pickups
- Taking payments and processing credit cards by phone or in-person
- Maintain payment plans, customer accounts and insurance claims
- Establishing new customer accounts
- Schedule appointments for technicians
- Customer service
- Inbound and Outbound calls
- Scanning documents and filing
- Scheduling job costing reports
- Taking payments by phone and processing credit cards
Account Representative
Lisa Craddock State Farm
10.2017 - 01.2018
- Performed service and sales functions
- Provided customer service, responded to questions and concerns, problem resolution, received payments, sales, and other services activities as needed.
Sales Director
Thirty-One Gifts
09.2008 - 12.2015
- Launched, managed, and expanded a profitable independent direct sales business
- Executed successful marketing events to obtain leads, generate business exposure, and recruit new team members
- Implemented a variety of sales strategies to accomplish and exceed goals
- Maintained detailed and confidential records to build a high level of customer satisfaction and referrals, prepared precise data entry orders to validate refinement ability, applied general ledger skills in furtherance of sustaining a well-managed enterprise
- Led and mentored a team of fifty-eight independent sales consultants to ensure prosperity and continuity
- Organized monthly training events for current and new consultants that produced visible growth in sales and enlistment
- Developed and published a monthly team newsletter to communicate company updates, and selling systems, and recognize team superstars which heightened profit-making and collaboration
- Promoted business by implementing diverse advertisement and marketing techniques producing exposure, referrals, and repeat customers
- Facilitated business success through assorted technology and social media outlets yielding beneficial growth
Education
Nursing
Southern Crescent Technical College
Griffin, GA2013
Nursing
Georgia Perimeter College
Decatur, GA2002
Diploma - Medical Assisting
Chattahoochee Technical College
Marietta, GA1998
State University of West Georgia College
Carrollton, GA1996
Skills
- Effective Communication
- Time Management
- Problem-solving
- Experience with Microsoft Office
- Detail oriented
- Management of customer accounts
- Attention to detail
- Building relationships within and across teams
- Knowledge of Citrix & Five9
- HIPAA Compliance
- Medicare Compliance
Timeline
Account Coordinator
CoverMyMeds
03.2022 - 03.2023
Accounts Receivable Specialist
Paces Contracting
04.2018 - 03.2022
Account Representative
Lisa Craddock State Farm
10.2017 - 01.2018
Sales Director
Thirty-One Gifts
09.2008 - 12.2015
Nursing
Southern Crescent Technical College
Nursing
Georgia Perimeter College
Diploma - Medical Assisting
Chattahoochee Technical College
State University of West Georgia College
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