Nathaniel Lightbourne
Miami
Summary
Energetic, customer-focused and extremely dependable individual with 10 years' diversified experience with customer service. Proven ability to adapt to the demands of a diverse and challenging workload. Possess strong work ethic and a desire to go beyond the expectations of employer.
Attentive individual with a focus and drive to provide exceptional client service, find the best solutions to problems, and support others. A true team player offering several years as an account coordinator.
Talented liaison to customers and the appropriate corporate personnel. Focused on being a valued employee in competitive environments.
Overview
18
18
years of professional experience
Work History
Account Coordinator
United States Medical Supply Inc.
Miami
01.2020 - Current
- Worked with cross-functional teams to achieve goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
Inside Sales Representative
United States Medical Supply Inc.
Miami
01.2017 - 02.2020
- Collaborated with other departments to ensure successful implementation of sales initiatives.
- Prepared weekly reports summarizing sales activities, forecasts and performance metrics.
- Generated leads through cold calling potential clients.
Sales Associate
AT&T
Miami
10.2014 - 08.2016
- Utilize proven sales and service techniques to build customer relationships, enhance the customer's buying experience, retain customers, and exceed customer care commitments
- Provide world-class service by delivering an effortless customer experience
- Interact proficiently with a variety of online systems to problem solve, identify sales and retention opportunities, and present an all-inclusive solution that meets the customer's needs
- Opportunity to consistently meet or exceed sales quotas and service objectives in a fast-paced call center environment
Sales Representative
United States Medical Supply Inc.
Miami
02.2016 - 07.2016
- Answered inquiries from prospective customers regarding features of products and services offered.
Adset/Visual
Kohls Department Store
Homestead
10.2013 - 10.2014
- Responsible for setting promotional and non-promotional signs according to established guidelines in order to meet Company standards
- Work independently and on a team as assigned
- Carry out job related tasks as assigned by Supervisor 2
- Audits ad set and signing for accuracy
- Performs/assists with sales floor and fitting room recovery, price changes, replenishment, housekeeping duties and inventory management
- Implements all aspects of visual and graphics presentation in accordance with corporate directives.
- Assists in maintaining fixture disciplines, signing and merchandising directives.
Tour Guide/ Customer Relationship Management
City Sightseeing Tours
Miami
10.2010 - 09.2013
- Describing places to people.
- Greeting tourists groups.
- Providing safety devises.
- Escorting groups of people on tours.
- Providing directions to tourists.
- Sold Tickets along with the booking of Hotel Rooms
Host/Sales Associate
Cracker Barrel Old Country Store, Inc.
Homestead
03.2009 - 10.2010
- As the first point of contact for guests, I had a special role in setting the stage for a positive guest experience.
- My ability to engage the guest in friendly conversation is key as I would guide them to their tables and, occasionally, perform dining room duties such as pouring coffee, writing menu specials and maintaining a clean environment.
- Had to maintain a good knowledge of menu items.
Sales/Field Technician
Hall Mark Appliance Repair
Miami
02.2007 - 03.2009
- Prescreen, identify, analyze, and repair appliance and electronic product failures ensuring customer satisfaction.
- Worked as an apprentice along side a skilled technician.
- Order necessary parts after initial prescreen so they are in hand before going to customers' location.
- Perform daily administrative functions to include warranty claims and report submission.
- Maintain performance objectives as required by the company.
- Maintain company vehicle, tools, equipment and parts inventory.
- Rely on personal judgment for safety regarding work.
- Maintain appropriate home location to park company provided vehicle.
- Work independently without onsite supervision.
- Other duties as assigned.
Education
Bachelor's Degree - Graphic Design, Animation and Special Effects
Robert Morgan Technical Institute
Florida08.2012
High School Diploma -
Irmo High School
Florida06.2000
Skills
- Customer Service
- Microsoft Office
- Adobe Suite
- Effective written communication skills
- Effective oral communication skills
- Cross-functional collaboration
- Effective communication
- Problem solving
- Time management
- Attention to detail
- Account analysis
- Account supervision
References
- Gloryvee Bruno, Manager/Controller, Law Offices of Rhonda F. Gelfman, 3057219717, Professional
- Margaret Jazmin, Sales Manager, Aldo U.S. Inc., 7866231101, Professional
- Alfredo Pallagar, Food Service Management, Other, Taco Bell, 3057210412, Professional
Career Highlight
Received numerous awards in the retail and customer service business. Including 'Best Improved Worker', and the 'Always On Time Award'. But the real reward is the satisfaction I get out of pleasing the customer's and the co-workers around me.
Timeline
Account Coordinator
United States Medical Supply Inc.
01.2020 - Current
Inside Sales Representative
United States Medical Supply Inc.
01.2017 - 02.2020
Sales Representative
United States Medical Supply Inc.
02.2016 - 07.2016
Sales Associate
AT&T
10.2014 - 08.2016
Adset/Visual
Kohls Department Store
10.2013 - 10.2014
Tour Guide/ Customer Relationship Management
City Sightseeing Tours
10.2010 - 09.2013
Host/Sales Associate
Cracker Barrel Old Country Store, Inc.
03.2009 - 10.2010
Sales/Field Technician
Hall Mark Appliance Repair
02.2007 - 03.2009
Bachelor's Degree - Graphic Design, Animation and Special Effects
Robert Morgan Technical Institute
High School Diploma -
Irmo High School