David Kuiper
Lowell,IN
Summary
Operational leader skilled in managing residential HVAC and manufacturing processes. Expertise in P&L management, team development, and margin optimization, leading to enhanced efficiency and profitability. Recognized for implementing strategic initiatives that diversify revenue streams and improve customer experience, fostering a culture of safety and accountability.
Overview
23
23
years of professional experience
Work History
General Manager
Illiana Heating & Air Conditioning, Inc.
Cedar Lake, IN
12.2024 - 02.2026
- Delivered record-high revenue and profitability in 2025 through strategic planning and process discipline.
- Improved margins through targeted pricing strategy, labor optimization, and effective cost control measures.
- Launched new trade division, diversifying revenue streams and strengthening market presence.
- Expanded service, installation, sales, and office teams, enhancing operational efficiency and responsiveness.
- Fostered a culture of accountability, safety, and customer satisfaction across departments.
- Lead full residential HVAC operations with complete P&L accountability.
Operations Manager
Illiana Heating & Air Conditioning, Inc.
Cedar Lake, IN
11.2022 - 12.2024
- Oversaw KPIs, labor allocation, and job profitability to optimize financial outcomes.
- Enhanced technician performance through targeted training and accountability measures, resulting in improved service quality.
- Improved scheduling efficiency and reduced response times.
- Increased maintenance agreement sales and boosted customer satisfaction scores through proactive engagement.
- Directed HVAC service, installation, and dispatch operations.
Precast Plant Operations Manager
JW Hicks, Inc.
Knox, IN
08.2020 - 11.2022
- Managed refractory manufacturing operations to enhance quality and increase throughput.
- Streamlined production flow, resulting in doubled plant output through workflow optimization.
- Oversaw equipment maintenance and scheduled repairs to minimize downtime.
- Created safety procedures to protect employees from workplace hazards and enforced safety protocols at all times.
Slidegate Plant Operations Manager
JW Hicks, Inc.
Knox, IN
01.2018 - 07.2020
- Managed production and equipment operations to lower costs.
- Reduced material waste and labor costs by implementing preventive maintenance program.
Area Manager – Finishing
JW Hicks, Inc.
Knox, IN
03.2014 - 12.2017
- Introduced training and process improvements that enhanced product quality and reduced defects.
- Utilized data analysis to streamline production processes and enhance maintenance performance.
Operations Manager
Northstar Stone, Inc.
Valparaiso, IN
01.2003 - 01.2013
- Managed daily manufacturing operations in custom stone facility to ensure efficient workflow.
- Executed process improvements to streamline operations and enhance output.
Education
Bachelor of Science - Business Management
Valparaiso University
Valparaiso, INSkills
- P&L Management
- Budgeting
- Cost Control
- Margin Optimization
- Facility Management
- Vendor Management
- Regulatory compliance
- Strategic execution
- Process Improvement
- Team Leadership
- Staff Development
- Customer management
Additional Information
OSHA Safety Leadership Training (2023), Microsoft Office, QuickBooks, ServiceTitan, and ERP/MRP Systems
Timeline
General Manager
Illiana Heating & Air Conditioning, Inc.
12.2024 - 02.2026
Operations Manager
Illiana Heating & Air Conditioning, Inc.
11.2022 - 12.2024
Precast Plant Operations Manager
JW Hicks, Inc.
08.2020 - 11.2022
Slidegate Plant Operations Manager
JW Hicks, Inc.
01.2018 - 07.2020
Area Manager – Finishing
JW Hicks, Inc.
03.2014 - 12.2017
Operations Manager
Northstar Stone, Inc.
01.2003 - 01.2013
Bachelor of Science - Business Management
Valparaiso University