David Laguardia
Fort Myers,FL
Summary
Dynamic customer service professional with a proven track record at Domino's Pizza, adept at resolving conflicts and enhancing customer satisfaction. Skilled in critical thinking and proficient in CRM systems, I excel in high-pressure environments, ensuring seamless operations and fostering team collaboration. Committed to delivering exceptional service and maintaining organizational standards.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Marco's Pizza
06.2025 - Current
- Resolved customer inquiries efficiently through various communication channels, enhancing customer satisfaction.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Domino's Pizza
03.2023 - 03.2025
- Trained new staff on company policies and customer service protocols, fostering a collaborative team environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Front Service Clerk
Publix
11.2022 - 01.2023
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Maintained cleanliness and the store's organization standards to enhance guest experience.
Deli Clerk
Publix
10.2022 - 11.2022
- Assisted customers in selecting deli products, providing excellent service and product knowledge.
- Maintained cleanliness and organization of deli area to enhance operational efficiency.
Event Security Guard
Miami Dade Fair & Exposition
03.2022 - 04.2022
- Monitored event access points to ensure safety and security compliance.
- Conducted thorough crowd control measures to maintain order during large events.
Education
Bachelor of Science - Game Art
Full Sail University
Winter Park, FL07-2026
High School Diploma -
Southwest Senior High
Miami, FL05-2022
Skills
- Critical thinking
- Customer service
- Data entry
- Computer proficiency
- Microsoft Office Suite
- Customer relationship management (CRM)
Languages
English
Native or Bilingual
Spanish
Beginner (A1)
Timeline
Customer Service Representative
Marco's Pizza
06.2025 - Current
Customer Service Representative
Domino's Pizza
03.2023 - 03.2025
Front Service Clerk
Publix
11.2022 - 01.2023
Deli Clerk
Publix
10.2022 - 11.2022
Event Security Guard
Miami Dade Fair & Exposition
03.2022 - 04.2022
Bachelor of Science - Game Art
Full Sail University
High School Diploma -
Southwest Senior High
Similar Profiles
RANDY RACKLEFFRANDY RACKLEFF
Delivery Driver at Marco's PizzaDelivery Driver at Marco's Pizza
Kadence MurphyKadence Murphy
Line Cook and Cashier at Marco's PizzaLine Cook and Cashier at Marco's Pizza
Jignasha PatelJignasha Patel
General Manager at Marco's PizzaGeneral Manager at Marco's Pizza
ADRIANA MILLERADRIANA MILLER
Insider at Marco's PizzaInsider at Marco's Pizza
Jolene ApicellaJolene Apicella
Lieutenant Paramedic at Collier County EMSLieutenant Paramedic at Collier County EMS