Summary
Overview
Work History
Education
Skills
Timeline
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David Latouche

Houston,TX

Summary

Energetic hospitality and operations leader with 14+ years managing high-volume, guest-facing teams in fast-paced service environments. Proven ability to lead daily operations, develop team culture, and deliver joyful, immersive guest experiences. Skilled in shift management, event execution, and visual standards—ready to support Color Factory’s mission of creating wonder and connection through art and interaction.

Overview

15
15
years of professional experience

Work History

Director of Operations

Chick-Fil-A
Houston, TX
10.2016 - Current
  • Oversaw daily operations for high-earning location, managing scheduling and service standards for 50+ employees and 7 team leads.
  • Cultivated guest-first culture, achieving over 98% guest satisfaction through coaching and real-time recovery.
  • Mentored team members to create internal promotion opportunities and leadership growth plans.
  • Implemented labor cost controls, enhancing throughput in drive-thru and enabling shift efficiency through cross-training.
  • Ensured compliance with food safety and brand standards, attaining top audit scores.
  • Conducted pre-shift huddles to promote recognition and foster a mission-driven culture.

General Manager

Aaron's
Houston, TX
12.2013 - 10.2016
  • Directed store operations, team training, scheduling, and sales performance.
  • Promoted a 30% advancement rate through mentoring and structured onboarding.
  • Increased customer retention by 18% through proactive service and conflict resolution.
  • Maintained product flow, shrink control, and financial compliance.
  • Set team goals, coached performance, and modeled accountability.

Emerald Club Agent

National Rental Car
New York, NY
12.2010 - 07.2013
  • Delivered one-on-one customer service to high-value clients, resolving service issues quickly and professionally.
  • Managed transaction logs and vehicle flow, ensuring accountability and process accuracy.

Education

Bachelor of Science - Business Management

St. Francis College
Brooklyn, NY
05.2010

Skills

  • Microsoft Excel
  • Microsoft Word
  • Microsoft Outlook
  • HotSchedules
  • ADP
  • POS Systems
  • Drive-Thru Systems
  • Food Safety Platforms
  • Compliance Platforms

Timeline

Director of Operations

Chick-Fil-A
10.2016 - Current

General Manager

Aaron's
12.2013 - 10.2016

Emerald Club Agent

National Rental Car
12.2010 - 07.2013

Bachelor of Science - Business Management

St. Francis College

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