David Le

• Processed cash, credit card, gift card, and other customer transactions accurately.
• Assisted guests with admissions, tickets, memberships, promotions, and general questions.
• Provided friendly customer service while addressing concerns and resolving issues.
• Managed cash drawer, issued receipts and refunds, and maintained accurate payments.
• Maintained a clean, organized cashier area and restocked merchandise as needed.
• Promoted memberships and loyalty programs while creating a positive guest experience.

• Coordinated birthday parties, managed setups, and ensured smooth events and guest satisfaction.
• Communicated with parents, answered questions, and provided information about party packages.
• Greeted guests and provided friendly, professional customer service throughout events.
• Handled payments, maintained attendance records, and prepared party supplies and equipment.
• Maintained clean, organized party and dining areas before, during, and after events.
• Assisted in training new hosts on safety procedures and event operatio

• Monitored court activities to ensure compliance with safety protocols and facility regulations.
• Coordinated schedules and managed participant flow to optimize court usage and minimize wait times.
• Collaborated with management to implement process improvements enhancing overall guest experience.

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