David Lindsey
Bartow,FL
Summary
Multi-line Claims Supervisor dedicated to quality investigation, adjustment and supervision of diverse cases. Blends strategic planning and leadership strengths to establish top-performing claims departments. Trains and mentors staff, optimizing compliance with policies, procedures and applicable laws.
Overview
10
10
years of professional experience
Work History
Claims Supervisor
GEICO
08.2020 - Current
- Monitored team performance, enforcing compliance with corporate claims processes and procedures.
- Investigated, evaluated and adjusted multi-line claims in accordance with standards and laws.
- Optimized case management with establishment of best practices.
- Built talented teams of 10 claims adjusters dedicated to timely and compliant resolutions.
Claims Examiner
GEICO
02.2019 - 08.2020
- Examined photographs and statements.
- Handled complaints and grievances using negotiating and problem-solving skills.
- Worked with private investigators and attorneys on preparation of evidence, witness statements and other documentation in preparation for trial.
- Interviewed claimants and witnesses to gather factual information.
Claims Adjuster
GEICO
06.2016 - 02.2019
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Prepared summaries of damage, payments, and policy coverage.
- Researched and analyzed policy contracts to verify proper payment of claims.
Customer Service Representative
GEICO
06.2014 - 05.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Substitute Teacher
Hillsborough County Schools
08.2013 - 06.2014
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Education
Bachelor of Arts - English
University of South Florida
Tampa, FL08.2013
Skills
- Personnel Training
- Internal Control Systems
- Claims Investigation and Research
- MS Office Suite
Timeline
Claims Supervisor
GEICO
08.2020 - Current
Claims Examiner
GEICO
02.2019 - 08.2020
Claims Adjuster
GEICO
06.2016 - 02.2019
Customer Service Representative
GEICO
06.2014 - 05.2016
Substitute Teacher
Hillsborough County Schools
08.2013 - 06.2014
Bachelor of Arts - English
University of South Florida
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