David Lyons
Holley,NY
Summary
Technical service professional, prepared for role of Senior Service Technician. Extensive experience in diagnosing and repairing advanced systems, leading to increased efficiency and customer trust. Highly focused on team collaboration and achieving results, adaptable to changing needs. Known for technical troubleshooting and preventive maintenance, fostering reliability and operational excellence.
Overview
17
17
years of professional experience
Work History
Senior Service Technician
Crane Payment Innovations
06.2022 - Current
- Supervise equipment upkeep, ensuring optimal performance, and customer satisfaction.
- Maintain detailed service records, enhancing operational efficiency, and accountability.
- Assisted the Service Manager in branch field operations, improving repair speed and first-time resolution rates.
- Mentored junior technicians, fostering a collaborative environment that promoted skill development and adherence to safety protocols.
- Cultivated strong relationships with clients, leading to increased customer loyalty and repeat business through exceptional service.
- Monitored equipment performance metrics, identified areas for improvement, and implemented solutions, resulting in enhanced operational efficiency.
Commercial HVAC Service Technician
Lennox National Account Services
04.2021 - 06.2022
- Conducted on-site maintenance, install and repairs to ensure optimal HVAC system performance
- Collaborated with the team to address customer needs, enhancing service efficiency.
- Diagnosed and repaired HVAC systems, ensuring optimal performance and customer satisfaction.
- Fostered strong client relationships through effective communication, ensuring a clear understanding of system care and maintenance needs.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
Service Engineer
Acorn Stairlifts
03.2019 - 04.2021
- Diagnosed and resolved technical issues with stairlift systems, ensuring optimal performance and customer satisfaction.
- Complete work reports for each field visit, and liaise with the installation and tech support departments for adequate reconciliation of payments, parts, and service.
- Collect and forward all payments in accordance with Acorn Payment Acceptance Procedure.
- Performed routine maintenance and inspections to uphold safety standards and compliance.
- Track and maintain a bar code-based inventory control system for all vehicles and company inventory assigned.
Commercial HVAC/R Technician
Triton Mechanical
11.2017 - 03.2019
- Diagnosed and repaired HVAC-R systems to ensure optimal performance and compliance with safety standards.
- Conducted routine maintenance on heating, ventilation, air conditioning, and refrigeration equipment for efficiency.
- Installed new HVAC-R equipment, including ductwork and refrigeration units, while adhering to industry regulations.
- Generate repair estimates and other solutions for customers.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Participate in regular, ongoing training (field, factory, and classroom).
Business Class Installation Technician
Ram Cable LLC
12.2014 - 11.2017
- Install the service, and disconnect the commercial video, data, and voice services.
- Performs underground and aerial cable service installations and disconnects.
- Analyze, maintain, and repair commercial coaxial drop systems, phone writing data network equipment, and service.
- Educate customers about TWC products and services.
- Perform personal computer software configurations.
- Install, maintain, and repair TWC commercial equipment and services located between the tap and the equipment.
- Assisted in training new technicians, sharing best practices for efficient installations and high-quality results.
Lawn Specialist
Lawn Dawg
03.2013 - 08.2014
- Applied fertilization and weed control to customer lawns
- Conducted comprehensive lawn assessments to determine treatment needs and solutions.
- Continuously expanded industry knowledge through workshops, seminars, conferences, or other relevant resources to stay current on best practices in lawn care services.
- Assisted manager with scheduling lawn treatments to optimize operational workflow and resource allocation.
- Provided exceptional customer service by addressing concerns promptly and professionally.
Dishwasher
Brockport Diner
08.2008 - 09.2011
- Operated commercial dishwashing equipment to ensure timely turnaround of clean dishes, utensils and glassware.
- Trained new team members on proper sanitation practices and equipment usage.
- Monitored supply inventory and communicated needs to management for efficient operations.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Stepped into additional roles during busy times to boost coverage of important stations.
Education
Associate's degree - Social Science - Criminal Justice
Niagara County Community College
Sanborn, NY12.2012
Skills
- Equipment maintenance
- Service record management
- Customer relationship management
- Safety compliance
- Technical troubleshooting
- HVAC system diagnostics
Timeline
Senior Service Technician
Crane Payment Innovations
06.2022 - Current
Commercial HVAC Service Technician
Lennox National Account Services
04.2021 - 06.2022
Service Engineer
Acorn Stairlifts
03.2019 - 04.2021
Commercial HVAC/R Technician
Triton Mechanical
11.2017 - 03.2019
Business Class Installation Technician
Ram Cable LLC
12.2014 - 11.2017
Lawn Specialist
Lawn Dawg
03.2013 - 08.2014
Dishwasher
Brockport Diner
08.2008 - 09.2011
Associate's degree - Social Science - Criminal Justice
Niagara County Community College