David MacNicol
West Melbourne,FL
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
31
31
years of professional experience
1
1
Certification
Work History
General Manager
Staples
Palm Bay, FL
07.2000 - Current
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Increased sales despite difficult retail environment these past 2 years.
- We achieved comp sales in our copy center over 20%, among the highest in the entire region
- Beat shrink goal every year , near the top in LP audits annually
- Earned bonuses annually by either beating sales, profits or service expectations
General Manager/ Operations Manager
Office Depot
Melbourne/ Hialeah, FL
02.1991 - 04.2000
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- We were number one store in sales for all of Florida
- Exceeded sales and budget every year
- Won Store of The Year in Melbourne
- Led district every year in service levels
- Developed and promoted 4 associates to Management positions
- Achieved the best shrink numbers in the history of the Hialeah(Miami) store while operations manager in that location
Education
Bachelor of Arts - Finance
University of South Florida
Tampa, FLSkills
- Team Leadership
- Quality Assurance
- Budget Control
- Recruitment and Hiring
- Goal Setting
- Finance and Accounting Oversight
- Customer Service Management
- Training Management
Accomplishments
Our store has won store of the year twice in our region that includes Florida, Alabama, and Georgia.
We have been consistent winners of Platinum customer service awards.
Exceeded Sales and Profit goals even during these difficult 2 years. One of only 10 stores in the region to comp over 2019 the past 2 years.
Low turnover with one associate that has been with me for over 20 years and 2 over 15 years.
Certification
- I have a passion for the wine industry.
- In my own time I have completed two levels in WSET completing WSET level1 , and WSET level 2. These were obtained through the Napa Valley Wine Academy.
- Currently taking The French Wine Scholar through the Wine Scholar Guild.
Additional Information
My wife and I sold our home last year and after some research have decided to move to Northern Virginia. I have researched Total Wine including speaking to a recruiter last year. I am ready for a career change and I am really interested in learning more.
Timeline
General Manager
Staples
07.2000 - Current
General Manager/ Operations Manager
Office Depot
02.1991 - 04.2000
Bachelor of Arts - Finance
University of South Florida
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