Kristen McGuire
Dracut,MA
Summary
Career Summary
Experienced retail professional with strong attention to detail and a dedication to providing superior customer service. Skilled at
successfully managing multiple projects simultaneously, anticipating and overcoming challenges, and consistently meeting deadlines.
Effective communicator and exceptional motivator capable of generating high morale from a diverse staff population by building
strong professional and personal relationships with store teams, having extensive industry knowledge, and exemplifying high
standards of company expectations.
Overview
23
23
years of professional experience
Work History
General Manager
Carter’s
Burlington, MA
01.2016 - Current
- Direct, train, and develop team of 30 associates in 2 diverse stores
- Attained and maintain top ranking results in sales plan, customer conversion, customer satisfaction, OMNI sales, CTS and employee retention
- Set strategic direction on merchandise and operational execution, ensuring brand standards are met in both locations
- Set clear expectations and identify gaps in team performance and address opportunities appropriately
- Effectively prioritize time between both stores to meet the needs of each location
- Foster a positive work environment for employees and recognized performance to increase employee engagement
- Built a talent network through networking and recruiting and developed succession plans in both store locations, resulting in 5 promotions in past 7 months.
Store Manager
The Sports Authority
Nashua, NH
01.2014 - 01.2016
- Directed, trained, and developed team of 27 associates in a $5m store
- Developed daily routines and mentor programs to reinforce company best practices and strengthen service, sales, and merchandise presentation within a store struggling with performance
- Achieved 100% increase in SCALES score in first 6 months by improving customer satisfaction score, rewards card solicitation, and associate online sales performance
- Assessed talent to place associates in positions more suitable to skill sets to maximize productivity and development
- Achieved 18% increase in Associate Engagement Survey for satisfaction with Store Manager after the first 6 months.
Assistant Store Manager
Kohl’s
Burlington, MA
01.2002 - 01.2014
- Analyzed business trends and historical data to make decisions that would further drive sales in a $19m store
- Directed, trained, and developed a team of 115 associates
- Drove results in sales, credit and email solicitation, and customer service ratings, which included an 11% improvement in customer satisfaction in 2014
- Planned and executed multiple merchandise sets each month as directed by corporate communications
- Managed all operational processes including price changes, inventory management, signing and payroll management
- Incorporated company’s best practices and merchandise presentation standards into daily routines of the associate team
- Involved directly in executing two new store openings
- Assigned to be director of store’s remodel serving as liaison between Kohl’s representatives and contracting teams.
Timeline
General Manager
Carter’s
01.2016 - Current
Store Manager
The Sports Authority
01.2014 - 01.2016
Assistant Store Manager
Kohl’s
01.2002 - 01.2014