david mckoy
Poway,CA
Summary
Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Overview
19
19
years of professional experience
Work History
IT Technician
Travis family Network
San Diego, California
12.2015 - 12.2019
- Configured routers, switches and wireless access points for LANs and WANs.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Set up modems and other hardware with necessary cables.
- Set up service for customers by installing, connecting, testing or adjusting equipment.
- Installed, set up and repaired devices and system components.
- Pulled lines to proper tension for safety and durability of installation work.
- Installed, maintained, and repaired residential and commercial cable systems.
Warehouse Chief
United States Marine Corps
San Diego, California
01.2001 - 04.2012
- Directed investigations to verify and resolve customer or shipper complaints.
- Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
- Resolved escalated customer complaints regarding product damages or missing items in shipments.
- Monitored performance metrics such as order accuracy, productivity, quality assurance, and on-time delivery, and developed action plans accordingly.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Resolved conflicts between workers through effective communication techniques.
- Trained personnel on safe lifting techniques and operation of machinery used in warehouses.
- Generated warehouse shipping documents, packing lists and invoices.
- Provided guidance on best practices related to warehouse operations standards, material handling techniques.
- Identified opportunities to reduce cost and improve productivity.
- Maintained an inventory system to track stock levels and identified potential supply chain issues.
- Conducted regular audits of existing systems, processes and equipment to ensure compliance with company policies and industry regulations.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Supervised a team of warehouse staff to ensure operational excellence.
- Implemented and planned warehouse safety and security programs and activities.
- Optimized space utilization within the warehouse by rearranging stored items periodically.
- Coordinated with external vendors for timely delivery of goods or services.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Maintained accurate records of all incoming and outgoing shipments.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
Education
High School Diploma -
Gar-field
Woodbridge, VA06-1997
Some College (No Degree) - Computer And Information Systems
New Horizon Computer Learning Center
San Diego, CASkills
- Hardware installation
- Wireless networking
Timeline
IT Technician
Travis family Network
12.2015 - 12.2019
Warehouse Chief
United States Marine Corps
01.2001 - 04.2012
High School Diploma -
Gar-field
Some College (No Degree) - Computer And Information Systems
New Horizon Computer Learning Center