DAVID MIRANDA
Lynnwood,WA
Summary
Dynamic Account Manager with service writer and repair technician experience offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
14
14
years of professional experience
Work History
Account Manager
Jon Don
01.2023 - Current
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Developed and maintained relationships with customers and vendors through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Successfully managed store operations in the absence of the Store Manager, ensuring seamless continuity of service and company standards.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Worked with outside sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Created interior displays to promote products in alignment with corporate sales objectives.
Service Writer
Jon Don
06.2020 - 01.2023
- Established a welcoming and professional environment in the service area, creating positive first impressions for customers upon arrival.
- Managed and trained a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Increased efficiency and performance by monitoring team member productivity and providing feedback resulting in exceeding monthly goals.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Consulted with customers to assess service needs and requirements to best serve their needs.
- Worked closely with vendors to stay up-to-date on technical knowledge through continuous education courses and manufacturer-provided training materials.
Technician
Jon Don
06.2019 - 06.2020
- Collaborated with cross-functional teams to ensure timely completion of complex projects.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Maintained compliance with regulatory standards and safety requirements.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Recommended cost-saving measures by identifying opportunities for improvements and optimization of equipment.
- Worked along teammates to install new equipment and demonstrated to the customers proper methods for operating equipment after it had been installed.
Refrigeration Technician
Sears Home Services
07.2017 - 06.2019
- Exceeded client expectations by providing detailed explanations of repair procedures and equipment maintenance schedules for their refrigeration systems.
- Ensured safety compliance by following industry standards, guidelines, and regulations when installing or repairing refrigeration systems.
- Completed root cause analysis to identify issues, understand problems and implement corrective plans.
- Achieved rapid response times to emergency calls for malfunctioning or failing refrigeration units to minimize potential losses due to spoilage or downtime.
- Supported company growth by training newly-hired technicians on industry-standard practices, processes, and technical knowledge specific to refrigeration system installation and repair.
- Kept accurate records of work activities, time, materials and faults on work orders.
HVAC Technician
All Temp Heating and Air Conditioning
09.2013 - 05.2017
- Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Retained careful and thorough maintenance and repair records
- Installed, connected and adjusted thermostats, humidistats and timers for optimal performance.
- Replaced electrical motors and HVAC systems up to 240 volts after main disconnect
- Worked regularly with ladders and heights.
- Supplied technical assistance to customers over phone using simple troubleshooting techniques.
Assistant Event Coordinator/Server
Maya Del Sol
08.2010 - 09.2013
- Assisted Event Coordinator in creating detailed timelines for each phase of an event project, ensuring timely completion of all tasks.
- Tailored Wedding and Special Occasion events to personal tastes and budgets of clients to manage and exceed expectations.
- Continually monitored events and took appropriate action to ensure food quality and service standards were consistently met.
- Ensured smooth execution of on-site logistics by supervising setup, teardown, and vendor coordination during events.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
High School Diploma -
Morton East High School
Cicero, ILHVAC -
HVAC Technical Institute
Chicago, IL2013
Skills
- CRM Software
- Relationship Building
- Administrative and Office Support
- Analytical Thinking
- Technical knowledge
- Teamwork and Collaboration
- Employee Coaching
- Problem Resolution
- Work Prioritization
- Calm and Professional Under Pressure
Accomplishments
- Completed safety certifications to access restricted areas.
- EPA certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Account Manager
Jon Don
01.2023 - Current
Service Writer
Jon Don
06.2020 - 01.2023
Technician
Jon Don
06.2019 - 06.2020
Refrigeration Technician
Sears Home Services
07.2017 - 06.2019
HVAC Technician
All Temp Heating and Air Conditioning
09.2013 - 05.2017
Assistant Event Coordinator/Server
Maya Del Sol
08.2010 - 09.2013
High School Diploma -
Morton East High School
HVAC -
HVAC Technical Institute
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