David Monell
Valrico,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
ESE Service Dispatch
Rooms To Go
Seffner, FL
04.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Customer Service Representative
Rooms To Go
Seffner, FL
11.2022 - 04.2023
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided accurate information about products and services to customers.
- Resolved customer complaints promptly and efficiently.
- Answered inbound calls, to facilitate customer service.
Customer Care Representative
Spectrum
Riverview, FL
04.2022 - 11.2022
- Provided accurate, valid, and complete information to customers via calls accepted 75 to 95 calls daily.
- Developed creative solutions to resolve complex problems quickly while minimizing cost impacts on the company.
- Identified opportunities to upsell additional services when appropriate.
Warehouse Operator
Essendant
Tampa, FL
11.2016 - 03.2022
- Monitored quality control processes for incoming shipments and outgoing orders.
- Utilized scanners and RF devices for tracking purposes.
- Packaged items for shipment according to customer specifications.
- Operated forklifts and other material handling equipment safely and efficiently.
Education
High School Diploma -
W. F. Kaynor Technical High School
Waterbury, CT06-1994
Skills
- Detail Oriented
- Service Coordination
- Inbound and Outbound Calling
- Complaint resolution
- Data Entry
- High-energy attitude
- Upselling
- Customer Service
Languages
Spanish
Professional
Timeline
ESE Service Dispatch
Rooms To Go
04.2023 - Current
Customer Service Representative
Rooms To Go
11.2022 - 04.2023
Customer Care Representative
Spectrum
04.2022 - 11.2022
Warehouse Operator
Essendant
11.2016 - 03.2022
High School Diploma -
W. F. Kaynor Technical High School