David Moreno
Arlington,TX
Summary
Hardworking and motivated Carwash Manager with 17 years of experience and record of success in the carwash industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Passionate about the carwash industry.
Overview
17
17
years of professional experience
Work History
Manager
Quick Quack Carwash
01.2025 - Current
- Monitored staff performance and addressed issues.
- Provided dual-sited support across multiple stores while also training managers.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Engaged customers in friendly, professional dialogue to determine needs.
- Enhanced team member performance through use of strategic and tactical approaches, and motivational coaching.
Certified Training Site Manager /Manager
Take 5 carwash
07.2020 - 01.2025
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Approved new training techniques and suggested enhancements to optimize existing training programs.
- Role-played various scenarios with teams to build confidence in handling situation
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Maintained adequate staffing to meet objectives within budget.
Carwash Manager
Mi-T-Fine Carwash
03.2009 - 07.2020
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Maintained clean and safe work environment.
- Hired and trained new employees.
- Recruited and hired qualified candidates to fill open positions.
Skills
- Staff Management
- Budget Control
- Complex Problem-Solving
- Team Leadership
Accomplishments
- Manager of the year.
- Traveled out of state multiple times to assist in successful grand openings.
- Trained over 20 site managers.
- Transformed multiple underperforming sites into high performing locations.
Timeline
Manager
Quick Quack Carwash
01.2025 - Current
Certified Training Site Manager /Manager
Take 5 carwash
07.2020 - 01.2025
Carwash Manager
Mi-T-Fine Carwash
03.2009 - 07.2020