David Ortiz
Fullerton,CA
Summary
Experienced in optimizing productivity, efficiency, and service quality across diverse environments, highly dependable and ethical office management and administration professional. Strong blend of advanced organizational, technical, and business acumen, consistently demonstrating reliability as a support specialist and leader. Collaborating effectively with cross-functional teams, focus on ensuring operational and service excellence for the organization.
Overview
6
6
years of professional experience
Work History
Service Advisor
Crash Champions
03.2023 - Current
- Served as a primary point of contact for clients, technicians, and insurance partners to provide updates and information about repairs and timelines
- Ensuring all necessary documentation is provided and follow-ups are conducted to meet shop standards and customer satisfaction
- Worked closely with technicians and other staff to coordinate repair processes and improve service efficiency
- Facilitate the ordering and tracking of parts needed for repairs and prepare detailed billing statements to clients.
Senior Recreation Leader III
City of Anaheim
04.2018 - 05.2023
- Supervise and mentor junior staff and volunteers, ensuring effective team collaboration and event execution
- Develop and implement recreative programs that cater to various age groups and interests within the community
- Efficiently allocate and manage resources, including equipment and facilities, for various events and activities.
QRF Teammate
Crash Champions
06.2020 - 03.2023
- Implement comprehensive training tailored for a customer service representative which focused on technical skills, customer service, and financial tasks
- Worked closely with the executive team in creating personalized training plans to enhance skills and abilities
- Monitor the progress of employees post-training, providing feedback and additional coaching as needed to ensure skill retention
- Collect and analyze feedback from trainees to develop and update training manuals, guides, and online learning modules which allowed us to stay updated with the latest trends and advancements.
Education
Business Administration
Fullerton College
Fullerton, CASkills
- Bilingual - English/Spanish
- Customer Relationship Management
- Policies and Procedures Adherence
- Repair Quality Inspections
- Multitasking and Organization
- Business Analysis
- Production Planning
Timeline
Service Advisor
Crash Champions
03.2023 - Current
QRF Teammate
Crash Champions
06.2020 - 03.2023
Senior Recreation Leader III
City of Anaheim
04.2018 - 05.2023
Business Administration
Fullerton College