- Outdoor Recreation
- Backpacking and Hiking
- Music
- Watching Movies and TV Shows
- Avid Reader
- Astrology
- Video Gaming
- Kayaking
- Swimming
David Pepper
Herndon,VA
Summary
A professional with experience in team leadership and operational management. Proven track record in driving team collaboration and delivering results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to developing business needs. Known for reliability, strong communication, and fostering a productive work environment.
Overview
7
7
years of professional experience
Work History
Wine-Merch Supervisor
Total Wine & More
11.2018 - Current
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Evaluated customer needs and feedback to drive product and service improvements.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Delivery Driver
Church Street Pizza Vienna
10.2017 - 10.2018
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Verified accuracy of all deliveries against order forms.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Successfully avoided time delivery delays by carefully planning best routes.
Education
Bachelor of Science - Political Science
Davis & Elkins College
Elkins, WV12-2012
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Team building
- Teamwork and collaboration
Interests
Timeline
Wine-Merch Supervisor
Total Wine & More
11.2018 - Current
Delivery Driver
Church Street Pizza Vienna
10.2017 - 10.2018
Bachelor of Science - Political Science
Davis & Elkins College
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