DAVID RAMIREZ
San Antonio
Summary
Dynamic Auto Claims Adjuster at USAA with a proven track record in claims evaluation and exceptional customer service. Recognized for delivering accurate assessments and fostering positive relationships, I excel in decision-making and problem-solving. My expertise in computer technology enhances efficiency, ensuring customer satisfaction and timely resolutions.
Overview
5
5
years of professional experience
Work History
Auto Claims Adjuster
USAA
San Antonio
08.2025 - Current
- Evaluated auto claims to determine coverage and liability under policy guidelines.
- Investigated accident details by interviewing claimants and witnesses for accurate assessments.
- Collaborated with repair shops to review estimates and ensure compliance with company standards.
- Communicated claim status updates to members, addressing inquiries and providing support.
- Utilized claims management software to document findings and track claim progress efficiently.
Digital Personal Shopper
Walmart
San Antonio
10.2020 - 08.2025
- Delivered quick and accurate service to meet customer needs under tight deadlines.
- Provided comprehensive assistance to customers with merchandise selection and purchase completion.
- Maintained professionalism and positive relationships with grocery store personnel.
- Supported customers in-store and over phone on general grocery inquiries while ensuring store tidiness.
- Demonstrated speed and accuracy in picking items, ensuring correct, unexpired products for pickup.
- Recognized by management and customers for consistent order accuracy and quality service during peak hours.
Education
Bachelor of Business Administration - Cyber Security
The University of Texas At San Antonio
San Antonio, TX05.2025
Skills
- Decision making
- Cybersecurity fundamentals
- Claims evaluation
- Customer service
- Verbal and written communication
- Order prioritization
- Customer satisfaction
- Active listening
- Problem solving
- Computer technology
Activities
- Part of the American Sign Language Club (ASL), The University of Texas at San Antonio, 2024
- Texas Excellence Grant Recipient, 2020-2025
- Finished top 15% in high school graduating class of over 550 students, 2020
Timeline
Auto Claims Adjuster
USAA
08.2025 - Current
Digital Personal Shopper
Walmart
10.2020 - 08.2025
Bachelor of Business Administration - Cyber Security
The University of Texas At San Antonio