David Ray
Dallas,TX
Summary
Experienced insurance professional with 4 year career assessing properties and Auto, determining liabilities and negotiating settlements. Detail-oriented, observant and knowledgeable with excellent interpersonal and documentation skills. Efficiently handle high case volumes with accuracy and care.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Total Loss Adjuster Personal Lines
Hallmark Financial Services
Dallas, TX
07.2024 - Current
- Negotiated settlements with claimants while adhering to company guidelines and protocols.
- Ensured compliance with all regulatory requirements related to auto total losses.
- Verified accurate title transfer of vehicles declared a total loss.
- Interpreted policies to accurately apply coverage language when evaluating claims.
- Developed and maintained relationships with insurance companies, claimants, repair facilities, salvage yards, and other related parties.
- Prepared detailed reports that documented the claim evaluation process.
- Collaborated closely with internal departments such as legal counsel, finance, marketing and underwriting teams.
- Provided technical guidance on complex cases to less experienced adjusters.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Developed strategies to improve team performance and productivity.
- Trained new employees on company policies, job duties.
Auto Desk Adjuster /Property Claims Examiner
The Best claims Solutions
Dallas, TX
09.2021 - 06.2024
- Auto Catastrophe total loss
- Property catastrophe claims/property Theft claims / Renter Policy
- Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures.
- Determined insurance coverage levels and restrictions by thoroughly examining claims forms and associated records.
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
- Reviewed police reports, physical property damage to determine extent of liability.
- Documented vehicle damage and condition by taking meticulous notes and photographs.
- Provided policyholders with advice regarding vehicle repairs and body shop procedures to maximize customer satisfaction.
- Evaluated claims for possible fraud, contacting appropriate department for assistance and further investigation.
- Assist Team member with their Claims
Property Desk Adjuster
Alacrity Solutions
Dallas, TX
06.2021 - 09.2021
- Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures.
- Determined insurance coverage levels and restrictions by thoroughly examining claims forms and associated records.
- Conducted interviews, gathered detailed information and completed field investigations.
- Analyzed information gathered by investigations and reported findings and recommendations.
- Coordinated vendor services, including emergency repair, cleaning companies and contractors, to optimize handling of customer claims.
- Uploaded documentation and reports to database system using navigator and Xactimate to facilitate smooth claims processing.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
Claims Representative
Solara Inc. (Lynx services)
Irving, TX
11.2020 - 06.2021
- Consulted with field support team, including claim manager, quality control, file review, team lead and adjusters to receive support specific to assigned claim.
- Provided quality customer service to all assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Verified that patients had the proper insurance coverage prior to any procedures or appointment scheduling.
- Work with State Farm to file glass only claims.
- Provide claim information to repair shops
Education
Auto Appraiser Basic Estimator Training
Dallas, TX08.2022
CCC One Basic Training
08.2022
All lines adjuster - Insurance adjuster
Adjuster Academy Of Texas
Dallas, TX2018
High School Diploma -
Spring Woods High School
Houston, TX2007
Skills
- Property Damage Assessment
- Property adjusting
- Entry level Xactimate
- Theft claims
- Policy knowledge
- Entry level CCCone
- Inbound and outbound calling
- Problem-solving abilities
- Team leadership
- Accident review
- Coverage determination
- Documentation research
- Certified notary
Certification
- State farm auto certified
- American family auto
- Hippo property
- Tower Hill property
- Public Notary
Adjuster License
- Texas adjuster license-Resident home State
- 20 adjuster licenses and 2 auto appraiser licenses
- National producer number-18890396
Timeline
Total Loss Adjuster Personal Lines
Hallmark Financial Services
07.2024 - Current
Auto Desk Adjuster /Property Claims Examiner
The Best claims Solutions
09.2021 - 06.2024
Property Desk Adjuster
Alacrity Solutions
06.2021 - 09.2021
Claims Representative
Solara Inc. (Lynx services)
11.2020 - 06.2021
Auto Appraiser Basic Estimator Training
CCC One Basic Training
All lines adjuster - Insurance adjuster
Adjuster Academy Of Texas
High School Diploma -
Spring Woods High School
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