David Reid
LAWRENCEVILLE,GA
Summary
Dynamic Lead Service Technician with exceptional diagnostic skills and a strong commitment to customer service. Experience managing high-volume service calls while maintaining quality and efficiency. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Enhanced team productivity through effective training. Known for troubleshooting complex issues and fostering strong client relationships through clear communication and reliability.
Overview
24
24
years of professional experience
Work History
Lead Service Technician
Aramark
07.2000 - 04.2024
- Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process.
- Led troubleshooting efforts for urgent issues requiring immediate resolution while maintaining clear communication lines with affected parties.
- Enhanced team productivity, conducting thorough training sessions for new technicians.
- Implemented safety protocols to minimize risks associated with servicing high-voltage electrical systems or hazardous materials.
- Reduced equipment downtime, ensuring proper calibration and alignment of components during routine inspections.
- Increased equipment uptime by performing timely and accurate maintenance on machinery.
- Troubleshot complex technical issues to identify root causes and implement effective solutions.
- Improved customer satisfaction by promptly addressing service requests and providing knowledgeable support.
- Developed strong relationships with clients due to consistent reliability, professionalism, and attention to detail during all interactions.
- Inspected equipment to diagnose operational issues.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Explained diagnostic findings to customers and outlined repair or service options.
Education
High School Diploma -
Lafayette High School
Brooklyn, NY06-1995
Skills
- Diagnostic skills
- Electrical systems
- Plumbing repairs
- Work with minimal supervision
- Attention to detail
- Customer service
- Installation and repair
- Troubleshooting skills
- Heavy lifting
- Valid Driver's license
- Verbal and written communication
- Customer relationship management
- Diagnostics skill
- Software configuration
- Work documentation
- After-sales support
- Equipment calibration
- Testing and evaluation
Accomplishments
Received Multiple Yearly "Service Star" Awards
Timeline
Lead Service Technician
Aramark
07.2000 - 04.2024
High School Diploma -
Lafayette High School
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