David Reynoso
Orlando,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in interpreting and technical support. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Rideshare Driver
Uber
Orlando, FL
01.2022 - Current
- I’m a local Uber driver, looking forward to go back to work from home as a dedicated interpreter.
- Followed all relevant traffic laws and safety regulations.
Customer Service Representative
Intuit
Orlando, FL
01.2018 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Language Line Solutions Rep.
01.2020 - 12.2022
- Over the phone Spanish-English interpreter being able to complete basic interpretation as well as level 4 interpretation for multiple financial, insurance and pharmaceutical companies as well as medical interpretation for health care providers
- Within this position, I was able to get the necessary skills and experience to consider myself a very skillful interpreter
- I was in charge of following the correct interpretation protocols as well as different types of interpretation while working for this company
- Trained to respect and abide by multiple protocols such HIPPA laws and others.
Black Hawk Incentives Bilingual Rep.
01.2018 - 12.2019
- In-site and over the phone bilingual customer service rep, in charge of handling the rebate processing data for multiple prestigious and known companies all over the US
- I was also designated a Quality Auditor for this company
- Later raised to supervisor position due to my dedication and performance.
Education
Skills
- Experience on handling CRM applications and platforms
- Customer service soft skills
- Office package, Intermediate-advance computer skills
- Trained as a medical interpreter
- Efficient Multitasking Abilities
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Rideshare Driver
Uber
01.2022 - Current
Language Line Solutions Rep.
01.2020 - 12.2022
Customer Service Representative
Intuit
01.2018 - 04.2024
Black Hawk Incentives Bilingual Rep.
01.2018 - 12.2019