David Robleto
Weston,FL
Summary
Dynamic professional with a proven track record at UniVista Insurance, excelling in customer service and data entry. Skilled in complaint resolution and adaptability, I leveraged feedback to enhance service standards, demonstrating a high-energy attitude and creative problem-solving abilities. Committed to quality assurance and efficiency, my approach significantly improved customer satisfaction.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
UniVista Insurance
Miami, FL
04.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Computer Operator
PCI
Weston, FL
12.2023 - 03.2024
- Ensured compliance with company policies regarding computer use and security procedures.
- I performed data entry tasks, including detailed and specific information for logistics, efficiency and compliance with each policy required by the company.
Skills
- Scheduling
- Account updating
- Complaint resolution
- De-escalation techniques
- Quality assurance controls
- Data entry
- Dispute resolution
- High-energy attitude
- Shipping and receiving
- Creative problem solving
- Time management
- Task prioritization
- Coordination
- Service standard compliance
- Adaptability and flexibility
Languages
Spanish
Native/ Bilingual
English
Professional
References
- PCI - Max Martin, Phone: (786) 906-7877
- UniVista Insurance - Kenia Martinez, Phone: (786) 515-8583
Timeline
Customer Service Representative
UniVista Insurance
04.2024 - Current
Computer Operator
PCI
12.2023 - 03.2024
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