David Rodgers
Lake Kiowa,TX
Summary
Dynamic automotive professional with extensive expertise in fixed operations and employee development, recognized for exceptional leadership and communication skills that drive operational excellence and foster a culture of engagement. Proven track record in enhancing team performance and achieving organizational goals through strategic planning and performance management. Known for streamlining processes, boosting customer service standards, and optimizing service department efficiency to ensure operational success and team cohesion. Committed to cultivating collaboration and adaptability within fast-paced environments to elevate service outcomes and maximize customer satisfaction.
Overview
36
36
years of professional experience
Work History
Fixed Operations Director
Elm Creek Auto Group
09.2016 - Current
- Oversaw daily operations, including scheduling, staff management, budgeting, and forecasting in the Fixed Operations Department.
- Developed and implemented strategies to improve customer service satisfaction in the Fixed Operations Department.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Fixed Operations Director
Balderston Automotive Group
04.2007 - 08.2015
- Oversaw daily operations for the service and parts departments at two metro Kansas City stores within the Balderston Automotive Group.
- Developed training programs for service technicians to enhance skill sets and efficiency.
- Implemented process improvements to streamline workflows and reduce operational delays.
- Monitored performance metrics to ensure high-quality results from the Fixed Operations Department.
Service Manager
Balderston Automotive Group
06.1999 - 04.2007
- Managed daily operations of service department to ensure efficient workflow.
- Supervised service staff to maintain high levels of customer satisfaction.
- Coordinated scheduling of service appointments for optimal resource allocation.
Service Advisor
Balderston Automotive Group
11.1989 - 06.1999
- Provided exceptional customer service to enhance client satisfaction and loyalty.
- Assisted clients in understanding vehicle repair needs and service options.
- Coordinated with technicians to ensure timely completion of service requests.
- Managed appointment scheduling and follow-up communications with customers.
- Maintained accurate records of customer interactions and service history.
Education
None Degree Seeking - Theological Studys
Midwestern Baptist Theological Seminary
Kansas City, MOManagement Certification - Personal And Culture Management
American Honda
San Francisco, CAHuman Development
NCM Associates
Kansas City, MOLicensed Pilot - Aviation
Denver Aviation Pilot Training
Denver, CODiploma - degree
Salina Central High School
Salina, KSSkills
- Professionalism
- Employee engagement
- Mentoring
- Effective communication
- Conflict resolution
- Operations management
- Attention to detail
- Process improvement
- Preparing budgets
- Maintaining compliance
- Operational efficiency
- Customer relations
- Quality assurance standards
- Staff development
- Workforce planning
- Manufacturer warranty policies
- Pricing policies
Accomplishments
- Supervised team of up to 85 staff members.
- Documented and resolved service and parts issues that lead to increased profitability and each location.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Used various operation systems.
Timeline
Fixed Operations Director
Elm Creek Auto Group
09.2016 - Current
Fixed Operations Director
Balderston Automotive Group
04.2007 - 08.2015
Service Manager
Balderston Automotive Group
06.1999 - 04.2007
Service Advisor
Balderston Automotive Group
11.1989 - 06.1999
Management Certification - Personal And Culture Management
American Honda
Human Development
NCM Associates
Licensed Pilot - Aviation
Denver Aviation Pilot Training
Diploma - degree
Salina Central High School
None Degree Seeking - Theological Studys
Midwestern Baptist Theological Seminary