David Rosado
Bayonne,NJ
Summary
Dynamic Instructor and Assistant Restaurant Manager with a proven track record at Landmark Hospitality and ServSafe Classes & Exam. Excelled in staff training and development, enhancing team productivity and customer satisfaction. Leveraged strong communication and public speaking skills to foster learning and operational excellence. Achieved significant improvements in educational outcomes and restaurant efficiency without compromising service quality.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Instructor, Proctor Servsafe, and Consultant
ServSafe Classes & Exam
NJ, NY, PA
07.2014 - Current
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Tested and evaluated students on materials presented in workshops and classes.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Increased student motivation by developing engaging lesson plans that catered to various learning styles.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Participated in professional development opportunities to stay current on educational trends and enhance teaching effectiveness.
- Established clear objectives for each lesson, effectively communicating expectations to students and ensuring successful outcomes. Bilingual English and Spanish.
Assistant Restaurant Manager
Landmark Hospitality
Jersey City, NJ
07.2001 - Current
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Managed team of up to 50 restaurant staff, maintaining exceptional customer service and quality standards.
Education
High School Diploma -
Bayonne High School
Bayonne, NJ06.1991
Skills
- Strong Communication Skills
- Public Speaking
- Class Instruction
- Understanding of learning styles
- Staff Training and Development
- Staff Management
- Cleanliness standards
- Upselling strategies
- POS System Operation
- Ordering Supplies
- Health and safety
- Promotions and Events
Accomplishments
- Supervised team of 50 staff members.
Certification
- Servsafe Instructor Proctor Servsafe 2014
Languages
Spanish
Full Professional
Timeline
Instructor, Proctor Servsafe, and Consultant
ServSafe Classes & Exam
07.2014 - Current
Assistant Restaurant Manager
Landmark Hospitality
07.2001 - Current
High School Diploma -
Bayonne High School