Summary
Overview
Work History
Education
Skills
Education
Certification
Contact
Skills
Timeline
Generic
David Ruiz

David Ruiz

San Antonio,United States

Summary

Dynamic leader with proven expertise in customer service and Salesforce software proficiency, honed across roles including Cashier Team Lead at Academy Sports + Outdoors. Excelled in team leadership and conflict resolution, significantly enhancing customer satisfaction and operational efficiency. Skilled in cash handling and POS systems, consistently achieving and surpassing sales and service targets.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Cashier Team Lead

Academy Sports + Outdoors
San Antonio, TX
08.2023 - Current
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Directed the flow of traffic in lines to ensure a seamless customer experience
  • Processed both cash and card purchases, online orders, and returns.

Core Team Leader

The Wash Tub
San Antonio, TX
05.2023 - 08.2023
  • Answered customer questions on pricing, products, procedures, and materials used.
  • Vacuumed and steam cleaned interior floors carpet and seating.
  • Inspected washing tools, equipment, and materials daily for damage or needed repairs.
  • Collaborated with management on marketing initiatives to promote car wash services, resulting in increased foot traffic and sales.

Veteran Affair's Student Worker

UTSA Center for Military Affiliated Students
San Antonio, TX
09.2021 - 05.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to students' requests, confirming full understanding before addressing concerns regarding military benefits.
  • Identified issues, analyzed information and provided solutions to problems through Salesforce emails
  • Increased customer satisfaction by resolving Document Uploader issues

Team Lead Lifeguard

Aviano Air Base Outdoor Recreation
San Antonio, TX
05.2019 - 08.2021
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Contributed to a safer swimming environment by maintaining clean, organized, and hazard-free pool areas.
  • Increased patron satisfaction by addressing concerns and providing exceptional customer service.

Education

BBA - Accounting

University of Texas At San Antonio
San Antonio, TX
05-2026

High School Diploma -

Aviano High School
APO, AE, Italy
06.2021

Skills

  • Computer Skills
  • Customer Service
  • Salesforce Software Proficiency
  • Conflict resolution
  • First Aid/CPR
  • Zebra Tc70x
  • Cash Handling
  • Team Leadership
  • Cashier training
  • POS Systems

Education

APO, AE,San Antonio, TX

Certification

07/2023, Cardiopulmonary Resuscitation

Contact

San Antonio, United States 78255

Skills

Timeline

Cashier Team Lead

Academy Sports + Outdoors
08.2023 - Current

Core Team Leader

The Wash Tub
05.2023 - 08.2023

Veteran Affair's Student Worker

UTSA Center for Military Affiliated Students
09.2021 - 05.2022

Team Lead Lifeguard

Aviano Air Base Outdoor Recreation
05.2019 - 08.2021

BBA - Accounting

University of Texas At San Antonio

High School Diploma -

Aviano High School

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David Ruiz