David Salinas Jr.
San Antonio,TX
Summary
Dynamic sales professional with a proven track record at Spectrum, excelling in inbound sales and customer relationship building. Skilled in high-volume call management and objection handling, I consistently achieved sales targets while fostering long-term client loyalty. My proactive approach and product knowledge drive results in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Inbound Sales Representative
Spectrum
San Antonio, TX
09.2025 - Current
- Boosted customer satisfaction by addressing and resolving inbound sales inquiries promptly and professionally.
- Managed high call volume efficiently, maintaining a professional demeanor under pressure.
- Engaged customers through effective communication, identifying needs and recommending appropriate solutions.
- Assisted in resolving customer inquiries and ensuring satisfaction with service offerings.
- Collaborated with team members to develop strategies for improving sales performance.
- Maintained knowledge of product features and promotions to enhance sales conversations.
- Conducted follow-up calls to nurture leads and foster long-term customer relationships.
- Trained new hires on best practices for inbound sales techniques and customer engagement strategies..
Collections Agent
Spectrum
San Antonio, TX
01.2025 - 08.2025
- Negotiated payment plans with Inbound & Outbound customers, ensuring mutual agreements for outstanding balances.
- Monitored account statuses, identifying trends in delinquency and escalating issues when necessary.
- Developed strong relationships with customers to foster trust and encourage timely payments.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
Medical Transportation Specialist
IBEX Global
San Antonio, TX
01.2020 - 08.2023
- Coordinated patient transportation logistics to ensure timely arrivals and departures.
- Managed scheduling of transport vehicles, prioritizing urgent medical needs.
- Maintained accurate records of patient pick-up and drop-off times for compliance purposes.
- Collaborated with healthcare providers to confirm transportation requirements and protocols.
- Monitored vehicle conditions and reported maintenance issues to ensure safety standards were met.
- Handled delicate situations involving end-of-life care or challenging family dynamics with sensitivity and respect towards all parties involved.
Apple Technical Support Representative
IBEX Global
San Antonio, TX
06.2018 - 01.2020
- Provided technical assistance for Apple products, resolving customer inquiries efficiently.
- Diagnosed hardware and software issues using proprietary troubleshooting tools and processes.
- Documented customer interactions in CRM systems, ensuring accurate record-keeping and follow-up actions.
- Collaborated with team members on the latest IOS operating systems to enhance problem-solving strategies and improve customer satisfaction ratings.
- Analyzed recurring technical issues, contributing to knowledge base updates and improved resolution times.
- Implemented follow-up procedures to ensure complete resolution of customer issues and continued satisfaction after initial contact.
- Improved first call resolution rates by efficiently diagnosing and addressing customers'' concerns.
Mover's Agent
Alorica
San Antonio, TX
11.2017 - 06.2018
- Coordinated logistics for customer relocations, ensuring timely and efficient service delivery.
- Assisted clients with moving inquiries, providing accurate information and support throughout the process.
- Improved customer satisfaction by providing timely and efficient moving services.
- Increased repeat business through exceptional customer service and follow-up after the completion of moves.
- Collaborated with team members to optimize workflow, enhancing overall productivity during peak periods.
Insurance Customer Service Representative
Farmers
San Antonio, TX
10.2016 - 11.2017
- Processed insurance claims, ensuring accuracy and adherence to company policies.
- Utilized internal systems to manage policy information and support customers effectively.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
- Assisted customers with completing insurance documents to avoid missed information.
- Educated customers on available discounts, promoting loyalty and policy retention through tailored recommendations.
Financial Aid Advisor
Department Of Education
San Antonio, TX
12.2015 - 10.2016
- Assisted students in understanding financial aid options and application processes.
- Reviewed and evaluated financial aid applications for eligibility and accuracy.
- Provided guidance on federal, state, and institutional financial aid regulations.
- Coordinated workshops to educate students about financial literacy and aid resources.
- Maintained accurate records of student interactions and financial aid disbursements.
Education
High School Diploma -
Gateway Academy
Laredo, TX06.2011
Skills
- Inbound sales
- High-volume call centers
- Goal oriented
- Customer relationship building
- Product knowledge
- Data entry proficiency
- Objection handling
- Sales training
- Performance metrics
- Positive attitude
- Teamwork and collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Inbound Sales Representative
Spectrum
09.2025 - Current
Collections Agent
Spectrum
01.2025 - 08.2025
Medical Transportation Specialist
IBEX Global
01.2020 - 08.2023
Apple Technical Support Representative
IBEX Global
06.2018 - 01.2020
Mover's Agent
Alorica
11.2017 - 06.2018
Insurance Customer Service Representative
Farmers
10.2016 - 11.2017
Financial Aid Advisor
Department Of Education
12.2015 - 10.2016
High School Diploma -
Gateway Academy