Dynamic operations management professional with extensive experience in staff development. Expertise in inventory control and process optimization, leading to enhanced efficiency and improved customer experiences. Ready to leverage skills to achieve organizational objectives.
Overview
12
12
years of professional experience
Work History
Operations Manager
Jax Wax Car Care
Columbus
07.2023 - Current
Direct customer-facing store operations, ensuring optimal service delivery and operational flow.
Manage daily activities to promote efficiency and seamless workflow.
Supervise employee tasks to enhance productivity and uphold quality standards.
Oversee inventory management and procurement to guarantee product availability.
Facilitate interdepartmental communication to improve procedural efficiency.
Develop training programs that elevated staff skills and performance levels.
Establish operational teams to meet production demands effectively
Store Manager
America's Floor Source
Columbus
11.2021 - 06.2023
Managed store operations, ensuring compliance with company policies and procedures.
Supervised daily activities and performance of up to 15 employees to ensure optimal productivity.
Fostered collaboration among team members to achieve sales targets.
Coordinated monthly budgets and managed profit and loss to meet margin targets.
Managed inventory levels to ensure stock availability aligned with sales demands.
Trained staff to enhance customer service skills for improved shopping experiences.
Resolved customer issues promptly, fostering a positive shopping environment.
Recruited and trained new employees, supervising their integration into the team.
Sales and Leasing Portfolio Manager
Midwestern Auto Group (now The Wyler Collection)
Dublin
05.2017 - 10.2021
Collaborated with sales teams to optimize vehicle inventory strategies, aligning offerings with market demand.
Developed pricing strategies informed by market research and competitor analysis.
Engaged clients to discuss market trends and portfolio adjustments, ensuring alignment with performance metrics.
Reviewed existing portfolios to ensure alignment with clients' needs.
Monitored industry developments to inform strategic decision-making and maintain competitive advantage.
Analyzed investment opportunities within luxury and performance vehicle segments.
Detail Operations Manager
Park Ops (now Citrin)
Dublin
02.2016 - 04.2017
Developed and executed operational strategies that enhanced customer satisfaction.
Oversaw daily retail operations, streamlining workflows to enhance customer satisfaction.
Collaborated with management to develop strategic plans that aligned with business objectives.
Supervised staff training and development, fostering skills that improved team performance.
Implemented inventory control processes to maintain optimal stock levels.
Ensured compliance with safety regulations and company policies during all operations.
Automotive Sales Consultant
Chris Scott Motors
Chillicothe
01.2014 - 01.2016
Conducted vehicle demonstrations to engage clients and clarify features and benefits.
Assisted customers in selecting vehicles aligned with preferences and needs.
Showcased vehicle features and guided customers on test drives to support decision-making.
Provided detailed product knowledge, empowering customers to make informed purchasing decisions.
Collaborated with finance team to ensure seamless transaction processes.
Education
Associate of Applied Science - Business Administration And Management
Ohio University
Chillicothe, OH
05-2015
High School Diploma -
Circleville High School
Circleville, OH
05-2014
Skills
Inventory management
Supply chain management
Process optimization
Operational strategy
Performance analysis
Decision making
Staff leadership
Customer relationship management
Problem solving
Timeline
Operations Manager
Jax Wax Car Care
07.2023 - Current
Store Manager
America's Floor Source
11.2021 - 06.2023
Sales and Leasing Portfolio Manager
Midwestern Auto Group (now The Wyler Collection)
05.2017 - 10.2021
Detail Operations Manager
Park Ops (now Citrin)
02.2016 - 04.2017
Automotive Sales Consultant
Chris Scott Motors
01.2014 - 01.2016
Associate of Applied Science - Business Administration And Management