David Taylor
New Lenox,Illinois
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Hard working, fast learner and ability to retain knowledge are also part of me.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assistant District Manager
The Davey Tree Expert
01.2021 - Current
- Supervised day-to-day operations to meet performance quota, quality and service expectations.
- Planned weekly schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and increased work performance in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring to promote positive feedback and engagement.
- Meet with 5-10 clients daily to discuss client's need and to provide optimal service solution with professional knowledge.
Arborist Sales Representative
The Davey Tree Expert
01.2016 - 12.2020
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding customer service and professional knowledge.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered emails from client with questions in professional and timely manner.
- Developed and implemented sales strategies to increase profits.
Production Coordinator
The Davey Tree Expert
01.2012 - 12.2015
- Liaised with production manager, suppliers and vendors to support production needs.
- Monitored and tracked progress of all production tasks for on-time delivery.
- Collaborated with production team to support effective resource allocation.
- Coordinated with production team to support productivity targets and deadline management.
- Reviewed in-house stock to determine materials availability for production jobs.
- Developed and maintained efficient production processes and procedures.
- Managed inventory and supply chain functions for production materials and equipment.
Lead Spray Technician
The Davey Tree Expert
01.2004 - 12.2014
- Work independently and efficiently to finish work to meet daily company quota.
- Maintained knowledge of equipment necessary to complete jobs in timely manner to increase company profit.
- Repaired and prepared trucks necessary for next day job.
- Represented company professionally by addressing clients concerns and promoting new sales.
Education
GED -
GED IL
IL06.2023
Skills
- Business Administration
- Operational Efficiency and Safety
- Work Assignments
- Team Motivation / Staff Supervision
- Hiring and Training
- Daily Facility Operations
- Closing and Contract Negotiations
- Field Operations
- Customer Relationship Management
Certification
- Board Certified Master Arborist holder for 6 years, Certified Arborist since 2004
- B Class Drivers License, air brake endorsement, no manuel shifting restrictions.
- Il State Dept of Agriculture Applicators License with ornamental, turf, and rights of way domains.
- Proficient in all Arboricultural standards, ANSI, TCIA, DOT, OSHA, willing and able to obtain any necessary additional credentials.
Field Experience
- Tree Pruning, Removals & Plantin
- Plant Health Care Operations
- Integrated Pest Management
- Deep Root Fertilizing
- Vertical Mulching
- Tree Injections
- Root Crown Excavations
- Lighting Protection
- Bucket Truck & Crane Operation
- Log Loaders
- Diagnose and treatment for diseased pants
Timeline
Assistant District Manager
The Davey Tree Expert
01.2021 - Current
Arborist Sales Representative
The Davey Tree Expert
01.2016 - 12.2020
Production Coordinator
The Davey Tree Expert
01.2012 - 12.2015
Lead Spray Technician
The Davey Tree Expert
01.2004 - 12.2014
GED -
GED IL