David Todd
Cocoa,Florida
Summary
Dependable all around successful and adaptable worker, providing fast, high-quality customer service to guests in restaurant and entertainment settings. hark working professional with expertise in personnel development, team collaboration, smiles, and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
Work History
Server
River Lanes Family Entertainment Center
10.2021 - 04.2024
- Demonstrated strong multitasking skills by managing up to 20 tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked up to 23 tables at one time, showing smooth, fast, reliable, service and serve experience.
Front Counter Cashier
River Lanes Family Entertainment Center
10.2021 - 04.2024
- Enhanced front counter operations by maintaining a clean, organized, and welcoming environment.
- Maintained strong customer relationships through friendly interactions and attentive service.
- Managed high volumes of transactions during busy periods, maintaining accuracy and efficiency under pressure.
- Reduced wait times by efficiently multitasking between cash register operation and order preparation duties.
- Supported other departments as needed, demonstrating flexibility and adaptability in various roles within the organization.
Party Host
River Lanes Family Entertainment Center
10.2021 - 04.2024
- Supervised children's activities, maintaining happiness, safety and well-being.
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
- Led creative games and activities to engage and entertain guests during events.
- Managed event schedules effectively, ensuring timely execution of activities and smooth transitions between segments.
Barback
River Lanes Family Entertainment Center
10.2021 - 04.2024
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Replaced empty kegs and soda syrups.
- Delivered food to customers at bar and tables.
- Assisted with training new barbacks, sharing knowledge of bar operations and best practices, resulting in a more efficient team.
- Greeted customers and provided friendly, knowledgeable service.
Cleaning Crew Member
River Lanes Family Entertainment Center
10.2021 - 04.2024
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Used time management and efficient cleaning methods to meet deadlines.
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
- Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
- Collaborated effectively with other crew members for efficient completion of assigned tasks.
Education
Current Student -
UCF
Orlando, FLSkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Cleanliness standards
- High-volume dining
- Food safety understanding
- Sales Techniques
- Table Bussing
- Warm and Friendly
- Adaptable and Flexible
- High Energy and Stamina
Timeline
Server
River Lanes Family Entertainment Center
10.2021 - 04.2024
Front Counter Cashier
River Lanes Family Entertainment Center
10.2021 - 04.2024
Party Host
River Lanes Family Entertainment Center
10.2021 - 04.2024
Barback
River Lanes Family Entertainment Center
10.2021 - 04.2024
Cleaning Crew Member
River Lanes Family Entertainment Center
10.2021 - 04.2024
Current Student -
UCF
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