Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Timeline
Generic

David Vivas

Newburgh

Summary

Dynamic and results-driven professional with extensive experience in customer service and restaurant services. Proven ability to enhance customer satisfaction through effective conflict resolution and team collaboration. Skilled in time management and attention to detail, consistently delivering high-quality service in fast-paced environments. Committed to achieving excellence and fostering positive customer relationships.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Cashier

Georges Deli
New Windsor
08.2024 - Current
  • Conducted price checks for special orders or discounts as requested by customers.
  • Built and maintained productive relationships with employees.
  • Performed other duties as assigned by management.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Answered customer questions and provided store information.
  • Worked closely with front-end staff to assist customers.

Busser

Vesuvius Restaurant
Newburgh
06.2024 - Current
  • Helped employees complete required activities during peak periods.
  • Collaborated with waitstaff to ensure efficient communication and guest satisfaction.
  • Communicated with kitchen staff regarding any special requests from customers.
  • Removed used tableware between courses and replaced tableware for next course promptly.
  • Greeted customers to seat patrons at tables according to availability and customer preferences.
  • Maintained table settings by removing courses, replacing utensils, and refilling beverages.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.

Customer Service and Sell Agent

Accedo Technologies
Bogota
05.2023 - 09.2023
  • Responded promptly to customer inquiries and complaints in a professional manner.
  • Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
  • Explained financial requirements and analytical data to potential buyers and sellers.
  • Drafted contracts, purchase agreements, closing statements and leases.

Customer Service Agent

Teleperformace
Bogota
02.2023 - 05.2023
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Resolved customer complaints promptly and efficiently.

Cook Operator

McDonald's
New Windsor
09.2022 - 12.2022
  • Prepared multiple orders at once for speedy service.
  • Assembled dishes on plates according to instructions from chefs or supervisors.
  • Collaborated with team to deliver timely service of items.
  • Worked closely with cashiers to obtain order information and accurately complete customers' orders.
  • Read and interpreted recipes to determine appropriate cooking times, temperatures, and ingredient measurements.
  • Checked completed orders for correct quantity and quality.

Education

English B2.1 Level - English Language

American School Way
Bogota Colombia
08-2022

High School Diploma -

Liceo Campestre Thomas De Iriarte
Bogota Colombia
12-2021

Skills

  • Customer service
  • Adaptable mindset
  • Conflict resolution
  • Effective communication
  • Team collaboration
  • Problem solving
  • Time management
  • Attention to detail

Languages

English
Professional
Spanish
Native/ Bilingual

Certification

  • English B2 Certificate (CEFR B2)

Affiliations

  • Sports
  • Painting and Design
  • Content Creator

Timeline

Cashier

Georges Deli
08.2024 - Current

Busser

Vesuvius Restaurant
06.2024 - Current

Customer Service and Sell Agent

Accedo Technologies
05.2023 - 09.2023

Customer Service Agent

Teleperformace
02.2023 - 05.2023

Cook Operator

McDonald's
09.2022 - 12.2022

English B2.1 Level - English Language

American School Way

High School Diploma -

Liceo Campestre Thomas De Iriarte

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David Vivas