Hospitality Manager
David WEINSTEIN
JRM Automotive
Glen Burnie,MD
41
years of professional experience
Service-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Qualified [Desired Position] with proven record of managing hospitality operations efficiently. Successfully led teams to enhance guest satisfaction and streamline processes. Demonstrated leadership and team-building skills to maintain high standards of service.
Experienced with managing hospitality operations and ensuring exceptional guest experiences. Utilizes leadership and team-building skills to drive high standards of service. Knowledge of optimizing processes to improve efficiency and guest satisfaction. A proven record of managing hospitality operations efficiently. Successfully led teams to enhance guest satisfaction and streamline processes. Demonstrated leadership and team-building skills to maintain high standards of service.
Work History
Automotive Service Writer
1 Year 6 Months- Facilitated customer service by effectively communicating repair options and estimates.
- Coordinated scheduling of service appointments to optimize workflow and resource allocation.
- Managed customer inquiries and resolved issues related to vehicle maintenance and repair services.
- Developed strong relationships with customers, enhancing loyalty through personalized service experiences.
- Streamlined documentation processes, ensuring accuracy in work orders and service records.
Front of House Manager
2 Years 7 Months- Supervised daily front-of-house operations to create exceptional guest experiences.
- Trained and mentored staff in service protocols and menu knowledge.
- Developed training programs to enhance team performance and service standards.
- Managed conflict resolution, ensuring customer satisfaction and loyalty.
- Coordinated special events, optimizing layout and staffing for peak performance.
General Manager
2 Years 4 Months- Managed budget implementations, conducted employee reviews, coordinated training, developed schedules, and negotiated contracts to align with organizational goals.
- Developed and maintained strong relationships with customers and suppliers, enhancing account development and fostering collaboration.
- Organized budgets, oversaw P&Ls, and achieved margin targets consistently to stay on track with growth plans.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Reduced costs, managed delivery schedules, and performed risk analysis to improve overall profitability.
- Reduced costs by managing delivery schedules and performing risk analysis, contributing to overall profitability.
- Maryland locations were closed, so pursued other options.
General Manager
3 Years 2 Months- Managed budget implementations, conducted employee reviews, facilitated training, coordinated schedules, and negotiated contracts to ensure operational efficiency.
- Developed and maintained strategic relationships with customers and suppliers, fostering account growth and retention.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls, and consistently achieved margin targets to align with growth objectives.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Faced health challenges due to cancer diagnosis
General Manager
8 Months- Orchestrated positive customer experiences by overseeing every area of foh and boh operations.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Managed all front-of-house and back-of-house operations to ensure exceptional customer experiences.
- Set clear expectations and created positive working environment for employees.
- Carefully interviewed, selected, trained and supervised staff.
- Developed and maintained community relationships to enhance business visibility and expand catering opportunities.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Documented medical condition affecting work availability.
General Manager
1 Year 7 Months- Set clear expectations and created positive a working environment for employees.
- Orchestrated customer experiences by overseeing all aspects of back-of-house and front-of-house operations.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Developed restaurant business plan through demand review, competitor analysis, and sales and financial projections.
- Carefully interviewed, selected, trained and supervised staff.
- Analyzed variances and implemented corrective actions to enhance average meal checks and boost customer visits.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Verified accurate records and sufficient supplies by conducting Bi weekly inventories of food, beverages, glassware and other materials.
- Resigned from position to address health concerns.
General Manager of Food Service
1 Year 5 Months- Set clear expectations and created positive a working environment for employees.
- Maintained facility and grounds to present a positive image.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Set clear expectations and created positive working environment for employees.
- Developed and strengthened community relationships to enhance business growth and expand catering programs.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Maintained facility and grounds to present positive image.
District Operations Manager
1 Year- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Developed cost-saving processes that reduced losses.
- Traveled to over 6 locations weekly to oversee operations and review performance of managers and employees.
- Assisted in developing targeted marketing strategies to increase brand awareness.
- Helped plan marketing strategies.
- Sold the restaurant group and facilitated the owner's return to Germany.
National Sales Account Executive
1 Year- Managed and grew business relationships with existing accounts, developing strategies that increased sales and revenue.
- Resolved sales, service and account issues, enhancing customer satisfaction.
- Efficiently resolved sales, service and account issues to maximize customer satisfaction.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and meet sales goals.
- Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.
- My passion and love for the restaurant industry led me back to what i loved.
Chef Manager
3 Years- Ensured kitchen staff complied with safety and food regulations, minimizing risk of illness or accidents.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Enhanced kitchen staff skills through targeted training, performance reviews, and necessary disciplinary actions.
- Instituted positive kitchen atmosphere for all staffers through effective communication, consistent training and coaching.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
- Fostered positive kitchen atmosphere through effective communication and ongoing training and coaching.
Kitchen Manager
7 Years 7 Months- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Delegated food preparation duties to cooks and ensured adherence to meal preparation standards.
- Checked and tested foods to verify quality and temperature.
- Delivered training to food preparation and customer service staff to enhance operational efficiency.
- Identified team weaknesses and implemented corrective measures to address performance issues.
Store Manager
10 Years 3 Months- Led store employees in fast-paced environment through proactive communication and positive feedback, fostering a collaborative team culture.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Executed opening and closing procedures for point of sale systems.
- Maintained optimal product levels and implemented inventory controls, organized backroom for efficient ordering and stock rotation.
- Coached sales associates on product specifications, sales incentives, and selling techniques, enhancing customer satisfaction ratings.
- Completed point of sale opening and closing procedures.
Education
Associate of Arts - Culinary Arts
Skills
Budget Management
Customer Relationship Management
Problem resolution
Service Coordination
Administrative Management
Team Development
Management Training
Hiring and Onboarding
Program Development
Quality assurance
Workflow Optimization
Additional Information
Understanding the gaps within my work history are due to health issues, PTSD and severe Depression as well as a Cancer survivor. I am currently on Permanent Disability and am looking to get back into the job market. Understanding and knowing this information up front is to help you in making a decision to at least give me the chance to interview and explain in more detail. Please and thank for your consideration in helping me reach my goal.
Timeline
Automotive Service Writer
JRM Automotive
2024.12 - 2026.06Read More
Front of House Manager
Tino's Italian Bistro
2022.04 - 2024.11Read More
General Manager
Stone's Cove KitBar
2016.04 - 2018.08Read More
General Manager
Nick's Chophouse
2012.07 - 2015.09Read More
General Manager
Copeland's Of New Orleans Restaurant Group
2005.08 - 2006.04Read More
General Manager
Chart House Restaurant
2004.01 - 2005.08Read More
General Manager of Food Service
Bertuccis Brick Oven Restaurant
2002.08 - 2004.01Read More
District Operations Manager
Dessert Moon Mexican Restaurants
2001.08 - 2002.08Read More
National Sales Account Executive
SYSCO Food Services
2000.08 - 2001.08Read More
Chef Manager
Chart House Restaurants
1997.08 - 2000.08Read More
Kitchen Manager
Kaufmann's Tavern
1990.01 - 1997.08Read More
Store Manager
Lucky's Convenience Stores
1985.06 - 1995.09Read More
Anne Arundel Community College
Associate of Arts from Culinary Arts
Read More