David Zimmer
Urbandale,IA
Summary
I am a personable and detail-focused individual with natural aptitude for multitasking and problem-solving. I possess solid understanding of customer service principles and inventory management, along with proficiency in data entry and point-of-sale systems. I am committed to enhancing store efficiency and customer satisfaction through effective operational support.
Overview
7
7
years of professional experience
Work History
Sales Specialist
Bike World Usa
04.2024 - Current
- Monitor trends in the industry to stay informed about competitive landscape.
- Educate customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Fill in as full time mechanic when needed
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Enhance inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Wear many hats as inventory lead, mechanic, salesperson, marketing, etc.
Retail Operations Specialist
Trek Bicycle
05.2021 - 02.2024
- Responsible for managing day to day operations for our 250+ stores
- Assessed quotes and build out plans for new and existing store locations
- Identified areas for improvement in operational processes and recommended solutions.
- Collaborated with other departments to ensure smooth functioning of store operations.
- Developed and implemented training programs for new employees in our retail stores.
- Executed special projects assigned by management team related to retail operations initiatives.
Customer Care, E-Commerce
Trek Bicycle
05.2019 - 05.2021
- Provide technical assistance via chat and phone
- Ability to come up with unique outcomes and think outside the box.
- Analyzed website analytics data to identify areas of improvement and enhance user experience.
- Provided ongoing support for customers using the e-commerce platform.
- Resolved technical issues related to website functionality or design elements.
Management Intern
Kohl's
06.2018 - 08.2018
- Managed several different departments within the organization
- Gained knowledge in conflict resolution and task management
- Studied store output of sales and financial analysis
- Read store sales figures and opportunities in each department.
Education
B.A., International Marketing -
University of Northern Iowa
Cedar Falls, IA05.2019
Skills
- Team Collaboration
- Sales process optimization
- Customer Service
- B2B and B2C sales
- Relationship building
- Attention to detail
- Operational efficiency
- Well-organized
Timeline
Sales Specialist
Bike World Usa
04.2024 - Current
Retail Operations Specialist
Trek Bicycle
05.2021 - 02.2024
Customer Care, E-Commerce
Trek Bicycle
05.2019 - 05.2021
Management Intern
Kohl's
06.2018 - 08.2018
B.A., International Marketing -
University of Northern Iowa
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