DAVIDA TREADWAY
Antioch,TN
Summary
Experienced healthcare administrator with a strong focus on billing coordination and patient registration. Skilled in managing accounts receivable and maintaining compliance standards. Successfully improved patient satisfaction through effective communication and problem-solving strategies.
Overview
23
23
years of professional experience
Work History
Front Office Coordinator
Westlawn Surgery Center
Murfreesboro, TN
01.2025 - Current
- Greeted patients, family members, physicians, and staff to foster a welcoming environment.
- Registered patients and updated demographic information, including insurance details.
- Answered incoming calls and directed inquiries to appropriate staff members.
- Verified insurance coverage and communicated balances to patients pre-surgery to facilitate financial transparency.
- Collected payments on surgery day to uphold compliance with financial policies and streamline billing process.
- Executed charge entry tasks according to manager's directives for accurate billing.
- Prepared chart packs for next day's surgeries to support operational readiness and improve workflow.
- Posted charges in EMR system to maintain current billing records.
Medical Billing Coordinator
Robert Herring, MD
Nashville, TN
04.2018 - 11.2024
- Managed accounts receivable for multiple providers, ensuring timely follow-up on outstanding balances.
- Posted charges for ASC Outpatient Surgery Center, Office, Pathology and Ultrasounds.
- Handled patient inquiries regarding billing statements and resolved questions efficiently.
- Processed precertification requests for patient procedures.
- Generated and delivered detailed reports to management and physicians to support informed decision-making.
- Completed month end reports and Spreadsheets.
- Helped triage nurse & medication calls.
- Assisted patients with needs and managed laundry tasks in the endoscopy department.
- Laid off due to physician retiring and new owners laid off employees.
Payment/Refund Supervisor
Touchstone Medical Imaging
Franklin, TN
07.2015 - 01.2018
- Reviewed direct reports' work to ensure accuracy and efficiency in payment processing.
- Conducted audits of payment and refund teams' procedures to ensure compliance with established goals.
- Trained employees on audit setups and monitored performance consistently.
- Communicated with teams regarding updates on processes and procedures.
- Performed quarterly and annual reviews of direct reports to evaluate performance.
- Prepared P&L reports and financial statements to provide management with insights for decision-making.
Charge Entry Specialist
Tennessee Orthopaedic Alliance
Nashville, TN
12.2008 - 01.2015
- Ensured fee tickets were posted within 48-hour window, contributing to efficient revenue cycle management.
- Posted fee tickets for 50+ physicians and physical therapists daily, ensuring accurate billing and revenue flow.
- Recorded patient payments regularly to keep accounts accurate.
- Managed assignment schedule to consistently meet deadlines and streamline operations.
- Collaborated with team members to identify and explore new opportunities.
Scheduler
Bone and Joint Surgeons
Charleston, WV
09.2003 - 12.2008
- Coordinated office clinic and trauma ER calls, ensuring smooth communication for six orthopedic surgeons.
- Scheduled and confirmed patient appointments with high efficiency.
- Rescheduled appointments by contacting no-shows and cancellations.
- Analyzed demand patterns and recommended calendar schedule updates.
- Directed incoming calls to appropriate staff members promptly.
- Processed payments and updated accounts to reflect balance changes.
- Entered data into system for accurate status reports.
- Provided exceptional customer service through effective communication and follow-ups, enhancing patient satisfaction.
Education
Associate of Applied Science - Medical Coding
Nashville State Community College
Nashville, TN04-2026
Skills
- Customer service
- Billing and verification
- Registration and compliance
- Data management and computer skills
- Microsoft Office proficiency
- Virtual communication tools
- Problem solving
- Decision-making
- Time management
- Dependability and responsibility
- Team management
- Health and safety protocols
- Active listening
Timeline
Front Office Coordinator
Westlawn Surgery Center
01.2025 - Current
Medical Billing Coordinator
Robert Herring, MD
04.2018 - 11.2024
Payment/Refund Supervisor
Touchstone Medical Imaging
07.2015 - 01.2018
Charge Entry Specialist
Tennessee Orthopaedic Alliance
12.2008 - 01.2015
Scheduler
Bone and Joint Surgeons
09.2003 - 12.2008
Associate of Applied Science - Medical Coding
Nashville State Community College