DAVIDA M. MARSHALL
Westland,MI
Summary
Hands-on Community Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset.
Overview
10
10
years of professional experience
Work History
Community Manager
Greystar
09.2021 - Current
- Oversee 5-person team with effective morale-building strategies, training and motivational coaching on established practices, standards and requirements.
- Handle all tenant logistics and leases and effectively schedule appointments, showings, move-ins and move-outs for a luxury apartment with 176 units.
- Meet revenue goals by setting rent rates, ensuring rent and fees are collected and posted in timely manner.
- Streamline operations by communicating efficiently with clients, keeping precise records, budget management and internal collaboration.
- Supervises property staff by interviewing, hiring, orienting, training employees, and manages their performance in accordance with Company policies, values, and business practices.
- Plan and execute promotional activities to drive community engagement and increase occupancy numbers.
- Assists in managing client/owner relationship by meeting with owners, conducting property tours, providing updates and information about property's performance and responding to owner requests as needed.
Site Manager
Dart Properties II, LLC
02.2019 - 09.2021
- Managed operations of property as well as development of team, while also focusing on financials, occupancy expectations and expense guidelines.
- Motivated and coached a team of employees including leasing and maintenance staff.
- Created weekly and monthly reports and presentations for management team.
- Monitored, coached and supervised team of 3 employees for 3 years.
Assistant Site Manager
Dart Properties II, LLC
05.2017 - 01.2019
- Supported and assisted site manager in overseeing financial and operational facets of community by preparing financial reports, processing invoices for payment and using property management software to record, track and report on all financial workings for community.
- Supervised leasing team by orienting and training employees, while managing their performance in accordance with company policies, values, and business practices.
- Facilitated change management activities for department and staff
- Verified completed projects met approved time, quality and cost estimates
- Complied with safe operating practices and assessed operational procedures against best practices
Leasing Consultant
Dart Properties II, LLC
09.2013 - 01.2017
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
- Greeted clients, showed apartments, and prepared leases.
- Held high approval rating and maintained customer loyalty with top-notch service.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Maintained closing average of 50% each week.
Skills
- Daily Operations Oversight
- Tenant and Eviction Laws
- Strong Communication Skills
- Budgeting
- Staff Management
- Conflict Resolution
- Vendor Management
- Loss Analysis
- Administrative Abilities
- Customer Support
- Data Analysis
- Capital Projects Management
- Customer Service-Focused
Timeline
Community Manager
Greystar
09.2021 - Current
Site Manager
Dart Properties II, LLC
02.2019 - 09.2021
Assistant Site Manager
Dart Properties II, LLC
05.2017 - 01.2019
Leasing Consultant
Dart Properties II, LLC
09.2013 - 01.2017