David K. Lanen
Salem,NH
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
26
26
years of professional experience
Work History
Account Representative
Smokin' Betty's Cigars
06.2023 - 01.2024
- Responsible for New England region and Florida sales and service.
- Conducted regular account reviews to identify opportunities for growth and client satisfaction improvement.
- Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
- Supported customer satisfaction through regular follow-up and communication.
- Contacted customers to assess satisfaction and current needs.
- Met existing customers to review current services and expand sales opportunities.
- Processed client payments and updated accounts.
- Identified new business opportunities through cold calling and networking.
- Secure new customer accounts to increase company revenue.
Account Representative/Merchandiser
DAS Industries
11.2021 - 02.2023
- Conduct visits to customer account sites at convenience stores and service stations in the Northeast region
- Maintain product plan-o-grams on site
- Collaborate with management on product placement, upselling, product displays and appearance
- Place orders, work back stock, process product credits, print pricing labels
- Perform store resets as needed.
Account Representative/Driver
Wash Street Laundry
09.2020 - 11.2021
- Responsible for planning, organizing and operating efficient route pickups and deliveries for company drivers
- Pickup and delivery of laundry and dry cleaning
- Establishing new accounts
- Customer service: Establish and maintain communication with customers regarding pricing, questions, customer concerns and issues
- Collaboration with owners to improve company productivity.
Account Representative/Driver
Lapels Dry Cleaning
08.2019 - 07.2020
- Responsible for over 200 accounts
- Securing and maintaining new accounts
- Promoting company to increase sales
- Operating efficient service routes.
Personal Assistant
Elder Services
07.2018 - 08.2019
- Driving elderly to appointments
- Assisting with chores, shopping, and attending to client needs.
Outside Sales Representative
Comcast
01.2008 - 01.2019
- Responsible for obtaining new accounts and clients
- Utilize marketing tools and resources to generate new business
- Developed and maintained a professional community presence
- Door to door sales, schedule appointments detailing Comcast telephone, internet, and cable packages
- Collection of deposits and bill payments.
Sales Representative/Merchandiser
Great State Beverage
01.1998 - 01.2004
- Ranked in the top 5% of sales for the company
- Responsible for selling products, product and display setups in convenience stores, restaurants, service stations, and chain stores
- Introduce new products to the marketplace
- Developed strong rapport with store managers, owners and customers concerning the set up, sampling, and promotion of products
- Collect checks and payments for customer accounts.
Education
Some College (No Degree) - Computer Science
Northern Essex Community College
Haverhill, MAGraduate Diploma -
North Andover High School
North Andover, MA06.1981
Skills
- Sales Proficiency
- Data Tracking
- Document Control
- Customer Engagement
- Account Reconciliation
- Account Servicing
- Self-motivation
- Customer service
Timeline
Account Representative
Smokin' Betty's Cigars
06.2023 - 01.2024
Account Representative/Merchandiser
DAS Industries
11.2021 - 02.2023
Account Representative/Driver
Wash Street Laundry
09.2020 - 11.2021
Account Representative/Driver
Lapels Dry Cleaning
08.2019 - 07.2020
Personal Assistant
Elder Services
07.2018 - 08.2019
Outside Sales Representative
Comcast
01.2008 - 01.2019
Sales Representative/Merchandiser
Great State Beverage
01.1998 - 01.2004
Some College (No Degree) - Computer Science
Northern Essex Community College
Graduate Diploma -
North Andover High School