David Wilde
Inbound Sales
Richmond,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
2
2
Certification
Work History
Inbound Sales Representative
Custom Ink
03.2022 - Current
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Managed high call volume efficiently, maintaining a professional demeanor under pressure.
- Coordinated with other departments such as marketing or product development when necessary – sharing valuable customer feedback and contributing to the continuous improvement of our offerings.
- Improved customer retention rates by establishing rapport and following up on previous interactions.
- Adapted quickly to new software tools and systems introduced by the company, minimizing disruptions during transitions periods.
Trusted Referee - Member Support Specialist
ID.me
01.2021 - 10.2021
- Assist diverse group of customers with all things necessary to download and connect a smart device to a zoom virtual call and complete the document verification process
- Troubleshoot permission and connectivity issues on various mobile and desktop devices both windows and OS
- Managed a high volume of confidential data
- Handled over 6,000 individual face-to-face verifications virtually
- Consistently exceeded competitive daily quotas
- Exhibited patient and compassionate demeanor when de-escalating clients
- Guided members of all ages/skillsets through technical issues with the video call/document handling process.
Account Executive, Sales
SHARP Electronics Corporation USA
05.2019 - 08.2020
- Duties were to increase client base with net-new business
- Increased total client base by 39% and total assets in the field by $70,000 (+47%)
- Created sales proposals, prospected brand-new business, and coordinated logistics with current clients and Sharp support staff
- Performed regular outbound calls and in person visits to do thorough needs assessments and followups
- Displayed strong skills in professional writing and individualizing sales approaches with little oversight
- Won 2019 Rookie Of The Year award for overall performance and Salesforce knowledge.
Education
Google IT Automation with Python Professional Certificate -
Coursera Courses
Associate of Science - Information Technology
J Sargeant Reynolds Community College
Richmond, VA01.2027
Google IT Support Professional Certificate -
Coursera Courses
08.2024
No Degree - Computer Science And Programming
George Mason University
Fairfax, VA06.2016
Skills
- Inbound sales
- High-volume call centers
- Goal-Oriented
- Customer Relationship Building
Websites
Accomplishments
- Custom Ink - Chosen for a project with our Sales Optimization Team for one month to assist with migrating our knowledge database to a new system. Required fast and efficient work but also attention to detail and instinctive decision making. Provided support that led to successfully meeting our deadline
- Custom Ink - Chosen to support large accounts while senior sales members were on vacation. Three month project helping national accounts such as Google, Amazon, and Microsoft with outstanding reviews from both customers and senior sales reps when they returned
- Custom Ink - Trained 3 new overseas hires for one month via Zoom. Each member excited and successfully on track for sales goals by the end
References
Emily Bowman, Emily.bowman@customink.com, Current manager
Affiliations
- Active volunteer member - Information Technology Disaster Resource Center (ITDRC)
Certification
- Google IT Support Professional Certificate - Coursera Courses
- Google IT Automation with Python Professional Certificate - Coursera Courses
Timeline
Inbound Sales Representative
Custom Ink
03.2022 - Current
Trusted Referee - Member Support Specialist
ID.me
01.2021 - 10.2021
Account Executive, Sales
SHARP Electronics Corporation USA
05.2019 - 08.2020
Google IT Automation with Python Professional Certificate -
Coursera Courses
Associate of Science - Information Technology
J Sargeant Reynolds Community College
Google IT Support Professional Certificate -
Coursera Courses
No Degree - Computer Science And Programming
George Mason University
- Google IT Support Professional Certificate - Coursera Courses
- Google IT Automation with Python Professional Certificate - Coursera Courses
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