DAVION SORRELL
ARLINGTON,TX
Summary
Proficient in delivering exceptional member service and resolving customer inquiries. Known for meticulous attention to detail and effective problem-solving abilities, ready to enhance customer experiences and support organizational goals.
Overview
2022
2022
years of professional experience
Work History
Member Service Representative
American Airlines Federal Credit Union
- Assisted members with account inquiries and transactions to enhance customer satisfaction.
- Processed new account & share certificate applications and provided guidance on financial products for informed decision-making.
- Resolved member issues efficiently by utilizing conflict resolution strategies and strong communication skills.
- Educated members on credit union services, promoting engagement and usage of available resources.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.
- Ensured compliance with regulatory requirements during all member interactions safeguarding both the organization''s reputation.
- Educated and engaged customers with new bank products and services.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Supported the onboarding process for new members, explaining benefits and assisting with paperwork completion.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for different departments within the credit union.
- Identified and resolved discrepancies and errors in customer accounts.
- Educated customers about online banking tools, promoting ease of use and increased digital adoption rates.
- Enhanced customer satisfaction by efficiently opening new accounts and addressing client inquiries.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
- Assisted clients in selecting appropriate financial products based on their needs and goals.
- Provided customers with additional information regarding account services.
- Verified customer identity and reviewed documentation for accuracy.
- Responded to customer inquiries regarding new accounts and account services.
- Answered customer questions and explained available services such as deposit accounts & share certificates.
- Enhanced customer satisfaction with timely and accurate wire transfers, ensuring adherence to company policies and procedures.
- Contributed to risk management efforts through diligent verification of client identities before initiating any transaction; safeguarding against frauds.
- Ensured data integrity and confidentiality during transactions; diligently following established protocols and security measures.
- Reduced errors in wire transfer transactions by conducting thorough reviews and maintaining attention to detail.
- Identified opportunities for process improvements within the wire department, to implement changes to increase accuracy and usability for members.
Customer Service Representative
Tucker Rocky Distributing
02.2017 - 07.2021
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Assisted in processing orders and managing inventory systems effectively
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Responded proactively and positively to rapid change.
- Managed order processing and fulfillment, ensuring timely delivery of products to clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Staffing Specialist
People Ready Staffing
04.2015 - 10.2016
- Scheduled interviews with potential candidates, filled out required paperwork and prepared introduction manuals.
- Recruited and trained over 50 individuals to work in maintenance, hospitality, security detail, construction and warehouse production.
- Managed high-volume requisitions across multiple industries, consistently meeting deadlines while providing top-notch candidates for each role.
- Performed urinalysis testing to discourage illegal drugs use in company.
- Provided exceptional customer service to both clients and candidates, fostering long-term relationships built on trust and mutual satisfaction.
- Conducted regular follow-up with placed candidates to ensure satisfaction and retention, addressing any concerns or potential issues proactively.
- Conducted comprehensive interviews with candidates to assess their skills, qualifications, and fit for various positions within client companies.
- Provided comprehensive support for temporary employees, including benefits administration, payroll processing, and conflict resolution.
- Developed and facilitated new-hire orientations.
- Collaborated with manager to determine department's short and long-term hiring needs.
- Hired employees and initiated new hire paperwork process.
- Assisted with writing job postings and job descriptions for boards.
Education
High School Diploma -
Cedar Hill High School
Cedar Hill, TXSkills
- Critical thinking
- Excellent communication
- Multi-tasking
- Adaptability and flexibility
- Fraud detection
- Calm and professional under pressure
- Microsoft Office
- Data entry proficiency
- Problem-solving
- Detail Oriented
Timeline
Customer Service Representative
Tucker Rocky Distributing
02.2017 - 07.2021
Staffing Specialist
People Ready Staffing
04.2015 - 10.2016
Member Service Representative
American Airlines Federal Credit Union
High School Diploma -
Cedar Hill High School