Summary
Overview
Work History
Education
Skills
Timeline
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Davis Picard

Raleigh,NC

Summary

Dynamic and customer-focused professional with extensive experience at Vinos Finos Tapas and Wine Bar. Proven ability to enhance guest satisfaction through exceptional communication and attentive service. Skilled in up-selling techniques and team collaboration, consistently creating a welcoming atmosphere while managing high-pressure situations effectively.

Overview

3
3
years of professional experience

Work History

Host

Vinos Finos Tapas and Wine Bar
04.2025 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Opened and closed seating sections according to volume of guests.

Wait Staff Member

Falls River Cafe
02.2025 - 04.2025
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
  • Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
  • Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.

Volunteer

North Regional Wake County Library
09.2022 - 03.2025
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Mentored new volunteers, fostering a supportive and inclusive team environment.

Education

Millbrook High School
Raleigh, NC

Skills

  • Customer service
  • Team collaboration
  • Adaptable to change
  • Exceptional communication
  • Professional appearance
  • Up-selling techniques

Timeline

Host

Vinos Finos Tapas and Wine Bar
04.2025 - Current

Wait Staff Member

Falls River Cafe
02.2025 - 04.2025

Volunteer

North Regional Wake County Library
09.2022 - 03.2025

Millbrook High School

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Davis Picard