Summary
Overview
Work History
Education
Skills
Timeline
Generic

Davon Fryar-Frazier

Business Development
Herndon,Virginia

Summary

Results-focused Supervisor successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Rising retail management professional with demonstrated history of success in boosting team productivity and operational efficiency. Proven leader with analytical approach to tackling day-to-day and complex challenges; and maximizing customer service standards.

Overview

6
6
years of professional experience

Work History

Front End Supervisor

Total Wine & More
Chantilly, Virginia
07.2018 - Current
  • Encourage cashiers to boost sales by adding on additional bottles at checkout.
  • Coordinate additional sales training practices with Wine Team Management.
  • Keep orderly and accurate accounting records by monitoring sales documentation.
  • Oversee employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Promote importance of security and customer tracking to minimize store losses.
  • Strengthen merchandising and promotional strategies to drive customer engagement and boost sales.
  • Coach employees and train on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Complete stockroom tasks by leading stock team, receiving and unpacking merchandise and placing all products out on sales floor.
  • Offer hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Adjusting timecards.

Key Holder

T-Mobile
Centreville, Virginia
07.2017 - 07.2018
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
  • Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
  • Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
  • Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Recruited, managed and motivated five member retail team to give every guest positive and memorable experiences
  • Boosted sales rates 10% by checking for and locating requested items in inventory system
  • Managed over 50 customer calls daily to drive in store traffic.

Sales Associate

VA ABC Store
Chantilly, Virginia
05.2015 - 06.2016
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Loaded and unloaded merchandise using ladder and pallet jack.

Education

Associate of Science - Business Administration

Northern Virginia Community College
Annandale, VA
08.2023

Skills

  • Product and Service Sales
  • Goals and Performance
  • Decision-Making Abilities
  • Scheduling
  • Cash Register Operation
  • Effective Planning
  • Merchandising Plan Creation
  • Sales
  • Store Management
  • Training And Development

Timeline

Front End Supervisor

Total Wine & More
07.2018 - Current

Key Holder

T-Mobile
07.2017 - 07.2018

Sales Associate

VA ABC Store
05.2015 - 06.2016

Associate of Science - Business Administration

Northern Virginia Community College

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Davon Fryar-FrazierBusiness Development