Davy Tolentino
Wichita Falls,TX
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring [Number] years of relevant work experience to your team. Versatile [Job Title] possessing first-rate communication skills and personable demeanor demonstrated across [Number] years in patient-focused roles. Excellent knowledge of medical terminology and billing procedures. Experienced in transcription, bookkeeping, records management and industry software applications.
Overview
38
38
years of professional experience
Work History
Medical Office Assistant
Department Of Defence Airforce
09.1993 - Current
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Used [Software] to schedule appointments for doctor visits and procedures.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Machinist
US Navy Department
04.1993 - 08.1996
- Improved workplace safety by performing routine maintenance on machinery and ensuring all equipment was in proper working order.
- Collaborated with engineers to develop new parts, interpreting blueprints and schematics for accurate production.
- Managed multiple projects simultaneously, prioritizing tasks to meet deadlines while maintaining high-quality work standards.
- Contributed to cost reduction efforts by identifying opportunities for process improvements within the manufacturing area.
- Worked with team members to improve production processes and procedures.
- Devised and implemented process improvements to enhance production.
Unit Training Manager
US Army
05.1986 - 02.1991
- Enhanced overall unit readiness by implementing comprehensive training schedules and monitoring progress.
- Streamlined the unit''s training program, identifying gaps in knowledge and developing targeted training plans.
- Improved retention rates by creating engaging courses tailored to individual learning styles and needs.
- Boosted team performance with continuous skill assessments and regular feedback sessions.
- Developed a cross-training program, fostering versatility and adaptability among team members.
- Managed resources effectively, ensuring all necessary materials were available for successful training sessions.
- Collaborated with senior leadership to establish clear goals and objectives for the unit''s ongoing development.
- Incorporated real-world scenarios into exercises to provide practical experience for trainees in high-pressure situations.
- Established partnerships with relevant organizations to bring in guest speakers or experts for specialized training opportunities.
- Assessed individual performance regularly, tailoring development plans based on strengths and areas needing improvement.
- Promoted a positive learning environment that encouraged questions, collaboration, and open communication among team members.
- Cultivated a culture of continuous learning by encouraging personnel to seek additional training opportunities and share new knowledge with their peers.
Education
High School Diploma -
George Washington Senior High School
Guam03.1980
Skills
- Payment Collection and Processing
- Workload Management
- Multitasking and Organization
- Records Management
Affiliations
- Wood worker
- Military scale model builder
- Deacon in the Catholic Church
Timeline
Medical Office Assistant
Department Of Defence Airforce
09.1993 - Current
Machinist
US Navy Department
04.1993 - 08.1996
Unit Training Manager
US Army
05.1986 - 02.1991
High School Diploma -
George Washington Senior High School