Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
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Davyd Jacobs

Drexel Hill,PA

Summary

Goal-oriented Debt Manager with forward-thinking and resilient mindset. Accurate, honest and detail-oriented in handling monies. Bringing 20 years of experience working to help clients reach financial stability. Provides customers with targeted financial advice, service options and product recommendations to serve debt management needs. Effective at building and implementing plans for each person or organization. Proficient in factors affecting credit scores and strategies for financial recovery. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Debt Manager

ABM 215 LOGISTICS
Philadelphia, PA
03.2020 - 04.2023
  • Contacted major credit bureaus to obtain copies of files and discuss specific entries.
  • Answered over 150 customer communications per day via telephone, email and web chat.
  • Assisted clients with filing for bankruptcy and other debt-relief options.
  • Received and submitted customer payments to further reduce open account balances.
  • Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt.
  • Responded to client concerns and questions about credit scores and methods to improve numbers.
  • Negotiated with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions or payment plans.

Debt Manager

Radius Global Solutions
Thorofare, NJ
11.2017 - 03.2019
  • Assisted clients with filing for bankruptcy and other debt-relief options.
  • Received and submitted customer payments to further reduce open account balances.
  • Produced budget tools, educational support and referrals for clients.
  • Calculated clients' available monthly income to meet debt obligations.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Resolved problems, improved operations and provided exceptional service.
  • Applied effective time management techniques to meet tight deadlines.
  • Developed strong communication and organizational skills through working on group projects.
  • Proven ability to learn quickly and adapt to new situations.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt.

Debt Collection Specialist

NCB Financial Group
Philadelphia, PA
02.2013 - 01.2017
  • Achieved performance goals on consistent basis.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Responded to customer inquiries and provided detailed account information.
  • Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.

Education

Associate of Applied Science - Business Administration

Community College of Philadelphia
Philadelphia, PA
06.1998

Skills

  • Past Due Account Management
  • Performance Goals
  • Property Law
  • Investment Analysis
  • Consumer Protection
  • Outbound Calls
  • Efficient Service
  • Corporate Social Responsibility
  • Customer Accounts Management
  • Strategic Financial Planning
  • Accounts Payable and Accounts Receivable
  • Billing Procedures
  • Debt solution management

Certification

  • FDCPA compliant Training - CFPB compliant-No compliance infractions in over 24 months

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Debt Manager

ABM 215 LOGISTICS
03.2020 - 04.2023

Debt Manager

Radius Global Solutions
11.2017 - 03.2019

Debt Collection Specialist

NCB Financial Group
02.2013 - 01.2017

Associate of Applied Science - Business Administration

Community College of Philadelphia

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Davyd Jacobs