DAW SCOTT
Bossier City,LA
Summary
Leader Organized Self Motivated Team Player
Overview
2026
2026
years of professional experience
Work History
CSR
Toys r us
- N/a Take care of guest. Pos returns store recovery
Jewelry Department Manager
Jcpenneys
2024 - Current
- Managed daily operations of jewelry department, ensuring optimal inventory levels and product presentation.
- Trained and mentored team members on customer service techniques and product knowledge.
- Implemented visual merchandising strategies to enhance customer engagement and drive sales.
- Oversaw scheduling and workflow for staff, optimizing productivity during peak periods.
ASM
Kay Jewelers
11.2020 - 10.2023
- Open/Close store. Alarm Test, check in Merchandise, send out shipments. Bank deposits/change orders. Piece counts price changes
ASM/ Store Manager
Family Dollar
01.2014 - 01.2019
- Open/Close store inventory store recovery freight check vendors in and out
Server
Sue’s Country Kitchen
06.2011 - 09.2013
- Take orders keep restaurant clean and pos
Education
High School Diploma - undefined
Furness High School
06.1997
Skills
- Call center experience
- Customer focus
- Complaint handling
- CRM software
- Customer service
- Active listening
- Critical thinking
- Professional telephone demeanor
- Conflict resolution
- Relationship building
- Customer relations
- Documentation
- Payment processing
- Problem resolution
- Dispute resolution
Timeline
ASM
Kay Jewelers
11.2020 - 10.2023
ASM/ Store Manager
Family Dollar
01.2014 - 01.2019
Server
Sue’s Country Kitchen
06.2011 - 09.2013
CSR
Toys r us
High School Diploma - undefined
Furness High School
Jewelry Department Manager
Jcpenneys
2024 - Current