Summary
Overview
Work History
Education
Skills
Timeline
Generic

DAW SCOTT

Bossier City,LA

Summary

Leader Organized Self Motivated Team Player

Overview

2026
2026
years of professional experience

Work History

CSR

Toys r us
  • N/a Take care of guest. Pos returns store recovery

Jewelry Department Manager

Jcpenneys
2024 - Current
  • Managed daily operations of jewelry department, ensuring optimal inventory levels and product presentation.
  • Trained and mentored team members on customer service techniques and product knowledge.
  • Implemented visual merchandising strategies to enhance customer engagement and drive sales.
  • Oversaw scheduling and workflow for staff, optimizing productivity during peak periods.

ASM

Kay Jewelers
11.2020 - 10.2023
  • Open/Close store. Alarm Test, check in Merchandise, send out shipments. Bank deposits/change orders. Piece counts price changes

ASM/ Store Manager

Family Dollar
01.2014 - 01.2019
  • Open/Close store inventory store recovery freight check vendors in and out

Server

Sue’s Country Kitchen
06.2011 - 09.2013
  • Take orders keep restaurant clean and pos

Education

High School Diploma - undefined

Furness High School
06.1997

Skills

  • Call center experience
  • Customer focus
  • Complaint handling
  • CRM software
  • Customer service
  • Active listening
  • Critical thinking
  • Professional telephone demeanor
  • Conflict resolution
  • Relationship building
  • Customer relations
  • Documentation
  • Payment processing
  • Problem resolution
  • Dispute resolution

Timeline

ASM

Kay Jewelers
11.2020 - 10.2023

ASM/ Store Manager

Family Dollar
01.2014 - 01.2019

Server

Sue’s Country Kitchen
06.2011 - 09.2013

CSR

Toys r us

High School Diploma - undefined

Furness High School

Jewelry Department Manager

Jcpenneys
2024 - Current
DAW SCOTT