Dawit Gebrehiwot
Customer service
Las Vegas,NV
Summary
Driven professional with a proven track record in customer service and security, exemplified during tenure at The Signature At MGM Grand. Excelled in stress tolerance and active listening, ensuring guest safety and satisfaction. Achieved high customer ratings at Uber by prioritizing safety and leveraging access control skills. Demonstrates a strong work ethic and professional appearance, consistently exceeding employer expectations. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Door Person
The Signature At Mgm Grand
10.2021 - Current
- Helped guests transport large items.
- Kept work area clean and safe.
- Maintained excellent customer relations.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Responded quickly to emergency situations to assess and deflect issues.
- Investigated suspicious activities and persons to maintain security of premises.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Rideshare Driver
Uber
01.2020 - 09.2021
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Inspected vehicles to confirm safe and fully-functioning working condition.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Monitored traffic patterns and adjusted routes to minimize travel time.
Taxi Driver
Desert Cab
02.2015 - 09.2020
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Upheld high standards of cleanliness, sanitation, and service.
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
- Arrived on time to customer appointments.
- Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
- Maintained log of daily trips to keep accurate records of fares and destinations.
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
Education
No Degree - Respiratory Therapy
CSN
Las Vegas, NV08.2021
Skills
- Access Control
- Stress Tolerance
- Security awareness
- Professional Appearance
- Strong Work Ethic
- Active Listening
Timeline
Door Person
The Signature At Mgm Grand
10.2021 - Current
Rideshare Driver
Uber
01.2020 - 09.2021
Taxi Driver
Desert Cab
02.2015 - 09.2020
No Degree - Respiratory Therapy
CSN
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