Dawn Bailey
Escondido,CA
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Overview
37
37
years of professional experience
2
2
years of post-secondary education
Work History
Medical Receptionist
Escondido Dermatology
Escondido, California
05.1989 - Current
- Greeted patients warmly and ensured smooth check-in processes.
- Scheduling for 2 doctors.
- Verified insurance details and collected copayments during visits.
- Handled phone inquiries and provided accurate information to patients.
- Maintained cleanliness and organization of waiting areas and reception desks.
- Assisted in managing medical records and ensuring confidentiality compliance.
- Collaborated with team members to enhance patient flow and service delivery.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
- Took messages from patients and promptly relayed to appropriate staff.
- Protected patients by observing strict HIPAA guidelines.
- Straightened up waiting room to maintain neat and organized space.
- Informed patients of financial responsibilities prior to rendering services.
Education
Associates Of Art - Medical Office
Eldorado College
Escondido 05.1987 - 11.1988
Skills
- Patient scheduling
- Insurance verification
- Medical record management
- HIPAA compliance
- Office software usage
- Customer service
- Team collaboration
- Patient engagement
- Conflict resolution
- Time management
- Effective communication
- Attention to detail
- Telephone etiquette
- Appointment setting
- Patient reception management
- Typing and filing
- HIPAA guidelines
Timeline
Medical Receptionist
Escondido Dermatology
05.1989 - Current
Associates Of Art - Medical Office
Eldorado College
05.1987 - 11.1988