Dawn Barrett
Independence,MO
Summary
Detail-oriented Front Desk Receptionist with over 25 years of experience in administrative support and patient interaction. Skilled in telephone etiquette and managing high-volume inquiries, ensuring seamless communication between medical staff and patients.
Overview
27
27
years of professional experience
Work History
Front Desk Receptionist
Foot and Ankle Specialists of the Mid Atlantic
Independence, MO
09.1999 - Current
- Managed patient check-in and scheduling to enhance workflow efficiency.
- Coordinated communication between medical staff and patients, ensuring seamless service delivery.
- Maintained accurate patient records in electronic health systems for improved information retrieval.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Daily Insurance verification.
- Collection of copays, balances and used software to send checks to the bank.
- Completed FMLA and Short Term Disability paperwork and handled all Medical Records Requests to and from the office.
Education
High School Diploma -
Fair Grove Missouri
Fair Grove, MOSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Scheduling appointments
- Sensitive information handling
- Administrative support
- Document management
- Skilled in Microsoft Word, Excel
- Multi-line telephone systems
Timeline
Front Desk Receptionist
Foot and Ankle Specialists of the Mid Atlantic
09.1999 - Current
High School Diploma -
Fair Grove Missouri