Summary
Overview
Work History
Education
Skills
Timeline
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Dawn Blaasch

Spencer,NY

Summary

Dynamic and results-driven professional with extensive experience at Friendlys Ice Cream and Tioga Downs Casino Resort. Expert in effective time management and safe food handling, I have successfully trained teams to enhance service quality and operational efficiency, ensuring high customer satisfaction and swift issue resolution.

Overview

12
12
years of professional experience

Work History

Server Trainer

Friendlys Ice Cream
05.2012 - 09.2017
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.

Bartender Trainer

Tioga Downs Casino Resort
05.2005 - 12.2010
  • Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
  • Enhanced customer experience by addressing complaints promptly, offering personalized recommendations, and maintaining a high level of professionalism throughout interactions.

Education

High School Diploma -

Spencer Van Etten
Spencer, NY
01-1991

Skills

  • Effective time management
  • Safe food handling
  • Menu memorization
  • Order accuracy

Timeline

Server Trainer

Friendlys Ice Cream
05.2012 - 09.2017

Bartender Trainer

Tioga Downs Casino Resort
05.2005 - 12.2010

High School Diploma -

Spencer Van Etten

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