Dawn Blair
Burlington,CO
Summary
Driven professional with a strong background in customer service and office organization, honed at Palace Inskeep. Excelled in enhancing guest relations and resolving complaints, boosting customer satisfaction significantly. Skilled in cash handling and problem-solving, adept at fostering team collaboration. Demonstrated ability to improve operational efficiencies, contributing to a positive and professional front desk experience.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Palace Inskeep
Lamar, CO
07.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
- Implemented more efficient mail distribution system, ensuring timely delivery of correspondence to staff.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Greeted visitors warmly, creating positive first impression of organization.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Streamlined check-in processes, reducing wait times for guests.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Collected Type payments, processed transactions and updated relevant records.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Routed incoming mail and messages to relevant personnel without delay.
Cashier
Carls Jr
Burlington, CO
06.2021 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Upsold additional products and services to increase revenue.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Enhanced shopping experience, provided product information and location assistance.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Contributed to significant decrease in queue times by streamlining checkout process.
Sandwich Artist
SUBWAY®Restaurants
Hugo, CO
11.2017 - 06.2021
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Prepared and presented food in compliance with health and safety guidelines.
- Restocked and rotated stock in display case to mitigate stock loss.
- Operated manual and electric appliances to peel, slice, and trim food.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
- Executed sandwich artistry duties with very low occurrence of errors.
- Developed proficiency in preparing various sandwich types, meeting diverse customer preferences and dietary needs.
- Consistently met daily sales targets through upselling techniques such as suggesting add-ons or meal deals to customers.
- Assisted in inventory management, ordering necessary supplies to prevent shortages and reduce waste.
- Assisted in maintaining up-to-date product knowledge by staying current with recipe changes, ingredient sourcing updates, and nutritional information updates.
- Customized orders to accommodate special requests, enhancing customer loyalty.
- Increased repeat customer visits by providing friendly and engaging service.
- Optimized food storage procedures, minimizing waste and reducing costs.
- Improved order efficiency with speed and accuracy in sandwich assembly during peak hours.
- Trained new employees in sandwich preparation and customer service excellence, raising team performance.
- Operated cash register and handled transactions accurately, ensuring smooth checkout process.
- Engaged with customers to gather feedback, using insights to refine service and offerings.
- Assisted in menu development, introducing popular items that became customer favorites.
- Fostered positive team environment, leading to higher staff satisfaction and lower turnover.
- Managed inventory levels, ensuring fresh ingredients were always available for menu items.
- Streamlined sandwich-making process to reduce wait times for customers.
- Implemented creative sandwich specials, attracting more customers and boosting sales.
- Collaborated with management to address customer feedback, improving overall satisfaction.
- Conducted regular quality checks for ingredients, maintaining high standard of products offered.
- Balanced multiple tasks during busy periods, ensuring all customers received prompt and attentive service.
- Maintained clean and sanitary work station, contributing to hygienic dining environment.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Prepared salads, soups and sandwiches for customers.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Replenished serving stations with fresh food and cleaned up spills.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Documented customer orders and conveyed special requests to kitchen staff.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Observed customer purchases in line and differentiated between standard portions.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
Education
GED - General Studies
Morgan Community College
Burlington, COSkills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Team Collaboration
- Verbal and written communication
- Office Organization
- Hospitality services
- Filing
- Work Prioritization
- Issue handling
- Guest Relations
- Mail Sorting
- Mail handling
- Mail distribution
- Payment Processing
- Customer Complaint Resolution
- Courteous and Professional
- Relationship Building
- Basic Math
Timeline
Front Desk Receptionist
Palace Inskeep
07.2023 - Current
Cashier
Carls Jr
06.2021 - 07.2023
Sandwich Artist
SUBWAY®Restaurants
11.2017 - 06.2021
GED - General Studies
Morgan Community College