Brianna Ruiz

Processed payments using cash and credit cards, maintaining accurate records of transactions.

• Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
• Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
• Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.

• Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
• Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
• Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
• Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
• Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
• Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
• Answered incoming calls, scheduled appointments and filed medical records.
• Verified patient insurance eligibility and entered patient information into system.