Dawn Bourke

Responsible for the daily operations and success of Complete Dental Care of Shadyside.

• Effectively resolved patient concerns or complaints, while striving to maintain excellent client relations and promoting ongoing customer loyalty.
• Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
• Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.

• Used Dentrix to maintain and update records of internal data.
• Scheduled appointments in computer system.
• Answered multi-line phone system and enthusiastically greeted callers.
• Introduced customers to resort amenities with pleasant and helpful demeanor.
• Collected payments, processed transactions and updated relevant records.
• Collected payments, processed transactions and updated relevant records.

• Enhanced resident satisfaction by developing and implementing diverse activity programs tailored to individual interests and needs.
• Promoted physical wellness by incorporating exercise classes into the daily schedule of activities available to residents.
• Developed strong relationships with local organizations to secure resources and partnerships that benefit residents'' experiences.
• Performed assessments on activity programs to determine what specific activities were suitable.
• Evaluated program effectiveness routinely, making adjustments as necessary to better meet residents'' needs.
• Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
• Assigned work to staff, set schedules, and motivated strong performance in key areas.