Summary
Overview
Work History
Education
Skills
Timeline
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Dawn Bowman

Dawn Bowman

North Fort Myers,FL

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Extremely dependable individual that will always strive to do my best.

Overview

19
19
years of professional experience

Work History

Server/Bartender

Mango Rita's Rythym House
08.2021 - Current
  • Carry out opening, closing and shift change duties to keep restaurant working efficiently and readily meet customer needs.
  • Display enthusiasm and promote excellent service to customers, successfully build interpersonal relationships with regulars and walk-in business.
  • Maintain thorough menu knowledge to sufficiently answer questions regarding customer inquiries and preferences.
  • Resolve guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collect payment for food and drinks served, balance cash receipts and maintain accurate cash drawer.
  • Ask customers for feedback, solve problems, and give proper attention to needs throughout meal.

Bartender Shift Manager

Bucketts Wings & More
04.2004 - 08.2019
  • Trained new bartenders and servers on restaurant procedures, server etiquette, drink preparation, product promotion, and sanitation protocol to achieve overall productiveness.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Created balanced shift schedules to ensure restaurant was staffed accordingly, during peak periods of business to maximize success.
  • Developed warm customer relationships that resulted in long lasting friendships.

Education

Associate of Science - General Education

Keiser University Fort Myers
Fort Myers, FL
02.2023

High School Diploma -

North Fort Myers High School
North Fort Myers, FL
06.2001

Skills

  • Interpersonal Skills
  • Customer Service
  • Passion to Help Others
  • Ability to Learn Quickly
  • Effective Communicator
  • Punctual
  • Dependable
  • Strong Work Ethic

Timeline

Server/Bartender

Mango Rita's Rythym House
08.2021 - Current

Bartender Shift Manager

Bucketts Wings & More
04.2004 - 08.2019

Associate of Science - General Education

Keiser University Fort Myers

High School Diploma -

North Fort Myers High School

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Dawn Bowman