Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dawn Canzoneri

Elgin,SC

Summary

Friendly and warm Treatment Coordinator with first-rate communication, organizational and recordkeeping proficiencies. Experience in outlining orthodontic options for patients, interacting regularly with dentists and providing payment plans for patients. Proficiency in Edge and Case Presenter.

Overview

11
11
years of professional experience

Work History

Treatment Coordinator

Jernigan Orthodontics
06.2016 - Current
  • Take care of new patients from confirmation of new patient exam to scheduling start appointment.
  • Take photos and x-rays when needed (panorex and CBCT).
  • Review treatment plan, fees, insurance, and payment plan options.
  • Communicate with dental and oral surgery offices concerning mutual patient's needs.
  • Communicate with pending patients.
  • Head of growth and guidance program.
  • Greet guests at front desk and engage in pleasant conversations while managing check-in process.
  • Schedule, coordinate and confirm appointments and meetings.
  • Answer multi-line phone system and transfer callers to appropriate department or staff member.
  • Confirm appointments, communicate with clients, and update client records.
  • Route incoming mail and messages to relevant personnel without delay.

Assistant Manager in Textbooks

USC Bookstore
05.2015 - 06.2016
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Shift leader for all employees in textbook department.

Assistant Manager

Hobby Lobby
01.2014 - 05.2015
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Department head.
  • Manager on duty during opening and closing.

Education

Associate of Science - Special Education

Columbia College
Columbia, SC
12.1996

Skills

  • Customer Service
  • Detail-Oriented
  • Appointment Scheduling
  • Verbal and Written Communication
  • Organization and Time Management

Timeline

Treatment Coordinator

Jernigan Orthodontics
06.2016 - Current

Assistant Manager in Textbooks

USC Bookstore
05.2015 - 06.2016

Assistant Manager

Hobby Lobby
01.2014 - 05.2015

Associate of Science - Special Education

Columbia College

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